Ongoing Service Issues and Poor Support from The Wireless Company

Since December 2024, my experience with The Wireless Company has been incredibly frustrating and disappointing. They are essentially the only ISP option available in Rietvlei View Country Estate, so they operate like a monopoly — and it shows in the lack of service quality and support.

The core issue is international bandwidth. Despite paying R1399 per month, I’ve consistently struggled with international traffic — streaming is practically unusable. When I raised the issue, I was told to “stop streaming international content,” which is both unreasonable and unacceptable. What I choose to stream or use the internet for should not be dictated by my ISP, especially when I’m paying for a premium service.

I’ve raised this issue daily via their only available support channel: WhatsApp, and initially, I received responses blaming my home network. After sending a technician (who confirmed the issue is on their side), the problems persisted. Now, I don't even get feedback anymore.

To make matters worse, local bandwidth is also starting to suffer — especially during bad weather — and they continue to shift the blame to their third-party suppliers. That’s not my problem; I’m a paying customer, and I expect results, not excuses.

After months of no resolution, I’ll now be looking at alternative providers, even if it means going through additional hassle or costs. The lack of accountability, transparency, and support is unacceptable for a service at this price point.