TW
The Wireless Company
Unclaimed Business
TW
The Wireless Company
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Internet & Telecoms
#36NPS Score
0Unlikely
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Review Distribution
5|1 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMR
Marcel R
1 reviews | Active since Jan 2020
16 Sept 2025, 10:14
Excellent Service and Customer Care
My experience with The Wireless Company has been nothing short of brilliant. From the start, they were willing to work with me on the cost, which I truly appreciated. When the invoice arrived and the amount was still a bit higher than I expected, they didn’t hesitate to assist me again and make adjustments to accommodate my situation. That kind of flexibility and willingness to help is what I call real customer service. It’s rare to find a company that values its customers this much. I will definitely recommend them to others in the future.
Helpful (0)
|Replies (0)MR
Marcel R
1 reviews | Active since Jan 2020
16 Sept 2025, 10:14
Excellent Service and Customer Care
My experience with The Wireless Company has been nothing short of brilliant. From the start, they were willing to work with me on the cost, which I truly appreciated. When the invoice arrived and the amount was still a bit higher than I expected, they didn’t hesitate to assist me again and make adjustments to accommodate my situation. That kind of flexibility and willingness to help is what I call real customer service. It’s rare to find a company that values its customers this much. I will definitely recommend them to others in the future.
0
Replies (0)GM
George M
1 reviews | Active since Jan 2020
7 Apr 2025, 12:00
Ongoing Service Issues and Poor Support from The Wireless Company
Since December 2024, my experience with The Wireless Company has been incredibly frustrating and disappointing. They are essentially the only ISP option available in Rietvlei View Country Estate, so they operate like a monopoly — and it shows in the lack of service quality and support. The core issue is international bandwidth. Despite paying R1399 per month, I’ve consistently struggled with international traffic — streaming is practically unusable. When I raised the issue, I was told to “stop streaming international content,” which is both unreasonable and unacceptable. What I choose to stream or use the internet for should not be dictated by my ISP, especially when I’m paying for a premium service. I’ve raised this issue daily via their only available support channel: WhatsApp, and initially, I received responses blaming my home network. After sending a technician (who confirmed the issue is on their side), the problems persisted. Now, I don't even get feedback anymore. To make matters worse, local bandwidth is also starting to suffer — especially during bad weather — and they continue to shift the blame to their third-party suppliers. That’s not my problem; I’m a paying customer, and I expect results, not excuses. After months of no resolution, I’ll now be looking at alternative providers, even if it means going through additional hassle or costs. The lack of accountability, transparency, and support is unacceptable for a service at this price point.
Helpful (0)
|Replies (0)GM
George M
1 reviews | Active since Jan 2020
7 Apr 2025, 12:00
Ongoing Service Issues and Poor Support from The Wireless Company
Since December 2024, my experience with The Wireless Company has been incredibly frustrating and disappointing. They are essentially the only ISP option available in Rietvlei View Country Estate, so they operate like a monopoly — and it shows in the lack of service quality and support. The core issue is international bandwidth. Despite paying R1399 per month, I’ve consistently struggled with international traffic — streaming is practically unusable. When I raised the issue, I was told to “stop streaming international content,” which is both unreasonable and unacceptable. What I choose to stream or use the internet for should not be dictated by my ISP, especially when I’m paying for a premium service. I’ve raised this issue daily via their only available support channel: WhatsApp, and initially, I received responses blaming my home network. After sending a technician (who confirmed the issue is on their side), the problems persisted. Now, I don't even get feedback anymore. To make matters worse, local bandwidth is also starting to suffer — especially during bad weather — and they continue to shift the blame to their third-party suppliers. That’s not my problem; I’m a paying customer, and I expect results, not excuses. After months of no resolution, I’ll now be looking at alternative providers, even if it means going through additional hassle or costs. The lack of accountability, transparency, and support is unacceptable for a service at this price point.
0
Replies (0)