BAD SERVICE NO DELIVERY OF PAID PRODUCT

WISH THERE IS A OPTION FOR ZERO STARS! BAD SERVICE ALL ROUND PLEASE DO NOT SUPPORT THERESA SHE IS A *****. I paid a deposit last year June 2023 for a 4door wardrobe then completed the full payment. We are currently in August 2024 more than a year later and I have been struggling to get it delivered. According to Theresa they don't stock it anymore but they could still get it for me. I have been in contact with her on whatsapp constantly she either doesn't respond after reading my messages who takes days to get back to me. The past week I had confirmed would like my delivery on Monday 26 August 2024 she agreed. Then over the weekend I just sent reminders about our arrangement and she started ignoring my messages(this tells me she did not organize it) Monday came and of co**** there was no delivery so I went to the store to find out & Theresa is not there. Firstly there was no 4door wardrobe ready for delivery & when I explain my situation to the staff who knows I have been there a few times already it seems like they are scared of Theresa, always saying they don't know where she is(imagine your Manager is not contactable if anything happens in the shop all the lies) the one guy when I asked him what his boss name is he say he doesn't know what a joke how can you not know your boss's name. I asked them to phone her while I am in store & told they don't have airtime really I asked what kind of business are you running to not be able to contact your boss. I called from my phone and of co**** that is the phone which is in the store Portia tells me to call her on whatsapp which I did & it just rings. I have now resorted to posting on all their social media platforms and she has blocked me on whatsapp/instagram/tiktok/facebook definitely guilty of *****ing. Please do not support this business I made the mistake in supporting small business & this is the way they treat their customers after receiving our payments. It's disgusting & she keeps posting videos on the socials but not able to deliver my paid for wardrobe. THERESA JUST GIVE MY MONEY BACK! WARNING DO NOT SUPPORT THIS STORE THEY ARE *****STER! I'LL HAVE TO TAKE LEGAL ACTION AGAINST THEM!