Bad experience

I contacted the school to request for application forms for grade R admission in July before applications were close. The admin lady sent it to me and filled the forms and told her that I will hand deliever the supporting documents. On the 27th of July I sent my mother to deliever the documents to the school and because they were original copies. They did copies and give my mother originals. I was still talking to the admin lady even when my mother drop of the copies because I needed her to resend the copies so that l may also have copies on my side.

On the 2nd of October i called the school to check how far is my application process because I was worried that i haven't got any feedback from the school. When I call the lady was soooo rude claiming that I did not apply because the are no documents of my daughter's applications at the school. And she will put me on their waiting list.

With my heart so broken and confused. I went to their facebook page to complain about it and they delete my complaint. I felt so disrespected and undermined Because why would I go through so much trouble to follow up on the application that I did not do?