Atrocious after sales and repair service

I had an error on my TM6 where the arm would not seal the lid properly. I dropped the unit at their office on the 9 March I am still waiting and today is the 9th April. Their after sales service is atrocious. They have not even rep**** to my message for an update sent on the 2nd April. The helpline phone number just rings and does not get answered They are waiting for a part to arrive from overseas apparently. If the unit is defective, replace it with a new one and fix that one as a demo unit for your shop, or actually just refund my money if you can’t repair it timeously. I think the previous manual TM5 was actually simpler and had less issues- I used that one for years with no problems until they convinced me to upgrade for a heck of a price. Not impressed with after sales service and repair response