The Window Washers: damage caused and lack of accountability.

I used The Window Washers ***ned by Janet Gildenhuys), to wash my windows end August last year. I noticed after a couple of days after that they had damaged a glass item. I informed the owner of the damage. Her response was: "What would you suggest to remedy the situation? Understandably, accidents could happen. I strongly doubt that this was caused by my staff.

Going forward, I will have to insist that we both take photos of all breakables and damageables before and after the cleaning. As well as asking that you remove any furniture, breakables, etc, out of the way and opening all blinds and curtains." This is a company that advertises as fully supervised. It is correct that the owner is on site, but she does not fully supervise the staff and take precautions to prevent damages. I went to the effort of trying to get quotes to get the item fixed, to prevent a full replacement, but found out that it cannot be fixed only replaced. The owner has not responded to any of my messages, including a request to meet on site to discuss the issue - the last communication from the owner was on the 4th of September, as per the above quoted message, my messages after that ignored. I noticed that she blocked me after my message on the 31st December informing her that the item cannot be fixed, and a request to meet onsite. I also sent an email this morning, but her lack of response and blocking me on whatsapp, indicates that she does not plan to respond or take accountability. All businesses should be insured for public liability should accidents happen, if not they should be prepared to pay for the damages caused.