Poor service

I bought a flat in Bloemfontein last year 2013 between February and March the firm that was chosen to assist with bond transfer and all necessary things that the bond attorneys must do, I made their payment in full, I'm still not the owner of the property the attorney who was helping me at first, is no longer working there. They don't communicate unless I call they don't get back to emails and calls I write and call but they do nothing their stories don't add up. I'm now even frustrated because I don't see why they are taking this long I have 3 friends who bought houses after me in less than 3-5 months they had moved in.