Defective products and poor after sales service.

Good day, note similar reviews to my experience with Thomas Sabo where I bought 2 pairs of hoop earrings in Feb 2019, only to have the ear love hook break off, on one of the earrings in Jun/Jul 2019, 4/5 months later. Upon indicating this defect, was also requested to pay in to have a replacement/repair. I find this totally unacceptable as it is clear that the product was defective. Apparently the this is also not under warranty....disappointing as I was a first time customer but will stick to tried and tested competitors such as Pandora instead.