TS
Thomas Sabo
Unclaimed Business
TS
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Thomas Sabo
Thomas Sabo has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Thomas Sabo across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZS
Zain S
1 reviews | Active since Jan 2020
17 Feb 2026, 07:44
Minus star review
If I could give a place a minus star I would be this , ordered online and ordered confirmed to get an email saying I’m getting a refunded no reason why and when I call in they say it was an incorrect price mind you on 2 different items, never received such an issue from any online store before and they couldn’t even assist with giving me any options , worse store to buy from
Helpful (0)
|Replies (0)ZS
Zain S
1 reviews | Active since Jan 2020
17 Feb 2026, 07:44
Minus star review
If I could give a place a minus star I would be this , ordered online and ordered confirmed to get an email saying I’m getting a refunded no reason why and when I call in they say it was an incorrect price mind you on 2 different items, never received such an issue from any online store before and they couldn’t even assist with giving me any options , worse store to buy from
0
Replies (0)SG
Sansi G
1 reviews | Active since Jan 2020
15 Dec 2024, 06:29
Thomas Sabo Online is useless!
Never use the online facility, it's almost 3 weeks and no sign of delivery! Inefficient and useless! The lady at Sandton City said she's happy for me to write a bad review on all platforms because it's not her problem
Helpful (0)
|Replies (0)SG
Sansi G
1 reviews | Active since Jan 2020
15 Dec 2024, 06:29
Thomas Sabo Online is useless!
Never use the online facility, it's almost 3 weeks and no sign of delivery! Inefficient and useless! The lady at Sandton City said she's happy for me to write a bad review on all platforms because it's not her problem
0
Replies (0)LS
Lehlohonolo S
1 reviews | Active since Jan 2020
13 Dec 2024, 05:28
Worst customer service
Good day I brought jewellery on black friday but unfortunately the sizes were big & other small they told me to return them ive dropped them on the 5/12/2024 gave them to some lady she eveb wrote notes for them for exchange i was specific that am gonna need them urgently on next week Saturday but no response til today worst customer service
Helpful (0)
|Replies (0)LS
Lehlohonolo S
1 reviews | Active since Jan 2020
13 Dec 2024, 05:28
Worst customer service
Good day I brought jewellery on black friday but unfortunately the sizes were big & other small they told me to return them ive dropped them on the 5/12/2024 gave them to some lady she eveb wrote notes for them for exchange i was specific that am gonna need them urgently on next week Saturday but no response til today worst customer service
0
Replies (0)SS
Savannah S
1 reviews | Active since Jan 2020
24 Nov 2024, 17:49
Thomas Sabo Sandton.
I got gifted the gold plated charm bracelet for my birthday on the 23rd of june 2024. After only a few months of wearing it I started to notice the that gold plating was coming off on both ends of the bracelet. For clarity: I look after my jewellery extremely well. I do not shower or even wash my face with my jewellery on. I never spray perfume onto my bracelets or necklaces. In fact I hardly ever wear perfume. All of my other bracelets that I wear that are gold plated have no issues at all and I have owned them for years longer than this charm bracelet. I am well within the warranty period and was given confirmation that I could get it repaired free of charge. I then get a phone call from Thomas Sabo Sandton claiming that head office says I must have gotten some sort of chemical on the bracelet and that is why the plating has come off. They refused to fix it and are now offering me the lucky opportunity of repurchasing the bracelet at a discounted price. Since these issues have arose within 6 months of purchase and my father is a lawyer I am fully aware that I am protected under the consumer protection act. If I do not get a brand new replacement of the exact same bracelet I purchased I will be taking legal action. Your faulty product will not be made my problem.
Helpful (0)
|Replies (0)SS
Savannah S
1 reviews | Active since Jan 2020
24 Nov 2024, 17:49
Thomas Sabo Sandton.
I got gifted the gold plated charm bracelet for my birthday on the 23rd of june 2024. After only a few months of wearing it I started to notice the that gold plating was coming off on both ends of the bracelet. For clarity: I look after my jewellery extremely well. I do not shower or even wash my face with my jewellery on. I never spray perfume onto my bracelets or necklaces. In fact I hardly ever wear perfume. All of my other bracelets that I wear that are gold plated have no issues at all and I have owned them for years longer than this charm bracelet. I am well within the warranty period and was given confirmation that I could get it repaired free of charge. I then get a phone call from Thomas Sabo Sandton claiming that head office says I must have gotten some sort of chemical on the bracelet and that is why the plating has come off. They refused to fix it and are now offering me the lucky opportunity of repurchasing the bracelet at a discounted price. Since these issues have arose within 6 months of purchase and my father is a lawyer I am fully aware that I am protected under the consumer protection act. If I do not get a brand new replacement of the exact same bracelet I purchased I will be taking legal action. Your faulty product will not be made my problem.
0
Replies (0)LH
Lazanne H
1 reviews | Active since Jan 2020
1 Dec 2022, 10:15
WORST AFTER SALES AND WATCH IS MISSING
Worst customer after sales ever. Bought very expensive watch which steamed up after 2 months, when I phoned them they picked up the watch after one day via Courier Guy. I am not receiveing any feedback after 3 months and cant find my watch anywhere, no respond to emails, phones just ringing
Helpful (0)
|Replies (0)LH
Lazanne H
1 reviews | Active since Jan 2020
1 Dec 2022, 10:15
WORST AFTER SALES AND WATCH IS MISSING
Worst customer after sales ever. Bought very expensive watch which steamed up after 2 months, when I phoned them they picked up the watch after one day via Courier Guy. I am not receiveing any feedback after 3 months and cant find my watch anywhere, no respond to emails, phones just ringing
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Feb 2020, 04:09
Disgusting service
Absolutely horrendous service from Thomas Sabo!!! For a brand of this stature I am not only disappointed but disgusted. I ordered a ring two months ago, trying to get any feedback from their call center is almost impossible, I’m talking over 30+ emails, countless phone calls and Facebook messenger gets read and ignored! When you finally do reach someone you are fed lie after lie, it’s been two months, my order was supposedly already dispatched I was to receive it in the second week in Jan, which I haven’t, obviously and then it was supposedly dispatched last week and guess what? Still nothing, apparently they picked the order incorrectly! I’m starting to believe I will never receiver my order at this rate, it’s excuse after excuse. I do not recommend ANYONE to make use of their online shop!!!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Feb 2020, 04:09
Disgusting service
Absolutely horrendous service from Thomas Sabo!!! For a brand of this stature I am not only disappointed but disgusted. I ordered a ring two months ago, trying to get any feedback from their call center is almost impossible, I’m talking over 30+ emails, countless phone calls and Facebook messenger gets read and ignored! When you finally do reach someone you are fed lie after lie, it’s been two months, my order was supposedly already dispatched I was to receive it in the second week in Jan, which I haven’t, obviously and then it was supposedly dispatched last week and guess what? Still nothing, apparently they picked the order incorrectly! I’m starting to believe I will never receiver my order at this rate, it’s excuse after excuse. I do not recommend ANYONE to make use of their online shop!!!
0
Replies (0)LR
Lerato R
1 reviews | Active since Jan 2020
12 Nov 2019, 12:28
Defective products and poor after sales service.
Good day, note similar reviews to my experience with Thomas Sabo where I bought 2 pairs of hoop earrings in Feb 2019, only to have the ear love hook break off, on one of the earrings in Jun/Jul 2019, 4/5 months later. Upon indicating this defect, was also requested to pay in to have a replacement/repair. I find this totally unacceptable as it is clear that the product was defective. Apparently the this is also not under warranty....disappointing as I was a first time customer but will stick to tried and tested competitors such as Pandora instead.
Helpful (0)
|Replies (0)LR
Lerato R
1 reviews | Active since Jan 2020
12 Nov 2019, 12:28
Defective products and poor after sales service.
Good day, note similar reviews to my experience with Thomas Sabo where I bought 2 pairs of hoop earrings in Feb 2019, only to have the ear love hook break off, on one of the earrings in Jun/Jul 2019, 4/5 months later. Upon indicating this defect, was also requested to pay in to have a replacement/repair. I find this totally unacceptable as it is clear that the product was defective. Apparently the this is also not under warranty....disappointing as I was a first time customer but will stick to tried and tested competitors such as Pandora instead.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Feb 2019, 13:23
WORST CUSTOMER SERVICE EVER
The absolute worst customer care I have ever come across, I bought a bead around a year a go and one enamel fell off, they refused to exchange the bead and they want to charge me one third of the original price to repair it which I refused to pay, rather buy from PANDORA there customer support is great, I had the same situation with then and they swapped the bead for me right away
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Feb 2019, 13:23
WORST CUSTOMER SERVICE EVER
The absolute worst customer care I have ever come across, I bought a bead around a year a go and one enamel fell off, they refused to exchange the bead and they want to charge me one third of the original price to repair it which I refused to pay, rather buy from PANDORA there customer support is great, I had the same situation with then and they swapped the bead for me right away
0
Replies (0)