Extremely bad after sale service.

Over the past years I have bought a few items from Thomas Sabo. Never in my entire life, have I experienced such bad after sale service. After surviving breast cancer, I bought two matching (same range), but different bracelets for my daughter and I. We engraved the word infinity on it. My bracelet has a rose gold plate with little pearls right around on a sort of elastic. At some stage the elastic snapped and I could save more or less half of the tiny pearls. I gave in the bracelet at the Sandton Thomas Sabo branch on 22 November 2017. At the end of February 2018 I phoned the branch and enquired about my bracelet. They told me it has been send overseas and they haven’t received it back, as it was given in over the festive season. Again I phoned mid-March. This time the lady told me that they got a quotation and it will be R500 to fix this bracelet to its former glory. Just a few days later she phoned me to tell me it was ready. I was astonished as why now it took so quickly? ( was it really fixed overseas or just a quick fix because I threw a tantrum ) When I received the bracelet I was astonished to see that it looked completely different. Instead of replacing the peals, they used the leftover pearls and the rest of the bracelet looks like a flea market macramé bracelet. We bought those macramé bracelets recently for R40 in Mozambique. I was told that is what the new style looks like. If my bracelet looked like that when I shopped around for something special , I would have never bought it as its looks horrible and cheap. I also struggled in the shop to get the bracelet on, as it was extremely tight and the macramé wouldn’t move. I mailed their head office and attached pictures. Got an automated message and never heard from them again. I also gave in a watch, still under guarantee mid-February and still heard nothing from them.