Disappointing service from Thorp

Thorp Plumstead & Haval South Africa

I am extremely dissatisfied with the service provided by Thorp Plumstead, specifically regarding the ongoing repairs to my vehicle.

The vehicle was initially checked in for issues with the tyre pressure sensors and a noise, which was diagnosed as a gearbox problem. However, the communication and timeline have been inconsistent and frustrating, with numerous delays and vague responses.

Despite my repeated attempts to contact the service department, I have received no clear explanation for the delays or a firm timeline for resolving the issue. The vehicle has been in the service department for almost two months, which is unacceptable.

I expect a higher level of service from an authorized dealership like Thorp Plumstead. The lack of transparency and continuous delays have left me feeling frustrated and disappointed.

I hope that Thorp Plumstead and Haval South Africa will take my complaint seriously and take immediate action to resolve the issue as I’ve reached out and communicated with them on numerous occasions and they still seem to show no urgency to the matter.