LOLA BASQUEZ SHOULD BE FIRED

Thorpe Plumstead. I am completely disgusted with the lack of client eccentricity.i took my vehicle in for a 15000km service on 11 August. I was assisted by a USELESS LOLA BASQUEZ..I advised her I had a warning light on the dash, citing the brake light. She told me I would need to pay out of pocket. I have a service and maintenance plan???? She informed that she would call me later in the day to advise further.she called to advise the light bulb is R416. I called Thorpe N1 city and they advised I should be covered. What are clueless service people doing presenting themselves as ambassadors. She did not call me back to advise of the error..I had to ask her..she indicated she didnt know what I was covered for??? What the heck? I told her shes the expert, she needs to check. She told me..how did I buy a vehicle not knowing what I'm covered for?THIS IS COMPLETELY UNACCEPTABLE & A TRAVESTY to this brand.i demand she be taken to task and official apology comms be issued. Plumstead Branch