TM
Thorp Motor Group
Unclaimed Business
TM
Thorp Motor Group
Unclaimed Business
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Thorp Motor Group faces overwhelming dissatisfaction across multiple dealerships including Plumstead, Table View, and Table Bay Mall. Customers consistently report excessively slow service turnaround times, with vehicles held for weeks without resolution. Poor communication is a dominant complaint, with staff frequently unavailable, failing to return calls, and providing unfulfilled promises. Warranty claims and parts availability are significant pain points, alongside allegations of dishonesty and poor workmanship. Several reviewers describe feeling ignored by management and head office, warning prospective buyers to avoid the group entirely.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|12 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Thorp Motor Group
Based on recent customer reviews, Thorp Motor Group faces overwhelming dissatisfaction across multiple dealerships including Plumstead, Table View, and Table Bay Mall. Customers consistently report excessively slow service turnaround times, with vehicles held for weeks without resolution. Poor communication is a dominant complaint, with staff frequently unavailable, failing to return calls, and providing unfulfilled promises. Warranty claims and parts availability are significant pain points, alongside allegations of dishonesty and poor workmanship. Several reviewers describe feeling ignored by management and head office, warning prospective buyers to avoid the group entirely.
Thorp Motor Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked Thorp Motor Group across 87 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Gareth B
1 reviews | Active since Jan 2020
20 Jan 2026, 08:04
Unfulfilled promises by Thorp Table Bay Mall.
I purchased and paid in full a new Chery Tiggo from Thorp Table Bay Mall on 8 December 2025. I am still awaiting registration nearly seven weeks later. Unfortunately the powers that be in Thorp's Head Office don't want to "hear no evil or see no evil" and are not contactable. Three reminders to the dealership elicit unfulfilled promises. What a way to run a business! Buyers beware.
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Gareth B
1 reviews | Active since Jan 2020
20 Jan 2026, 08:04
Unfulfilled promises by Thorp Table Bay Mall.
I purchased and paid in full a new Chery Tiggo from Thorp Table Bay Mall on 8 December 2025. I am still awaiting registration nearly seven weeks later. Unfortunately the powers that be in Thorp's Head Office don't want to "hear no evil or see no evil" and are not contactable. Three reminders to the dealership elicit unfulfilled promises. What a way to run a business! Buyers beware.
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Fuad S
1 reviews | Active since Jan 2020
19 Dec 2025, 16:40
Thorpe Plumstead Workshop - A Tragedy
I'm still fuming about the terrible service I got at Thorpe Motors Workshop Plumstead! 🤯 I don't even feel like writing my story. What was supposed to be a routine replacement of a water pump, turned into another nightmare. I say another because this is my second experience with them. I thought after the first time when I had to wait for three weeks, they had "reformed", gave them another chance. It was the worst decision. After two weeks my Haval is still not repaired with the excuse that they received the wrong part from Johannesburg. The total dishonesty is what bugged me most. All I can say at this moment is, Cape Town, pls stay away from this company. I promise you you are going to regret it. They are an ***********, ********* group of people. Don't say you were not warned. Service was slow, communication was zilch, and the attitude? Forget about it 😒. Would NOT recommend. 1/5 stars wouldn't even give 'em that ⭐️. Has anyone else had a similar experience? 😤
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Fuad S
1 reviews | Active since Jan 2020
19 Dec 2025, 16:40
Thorpe Plumstead Workshop - A Tragedy
I'm still fuming about the terrible service I got at Thorpe Motors Workshop Plumstead! 🤯 I don't even feel like writing my story. What was supposed to be a routine replacement of a water pump, turned into another nightmare. I say another because this is my second experience with them. I thought after the first time when I had to wait for three weeks, they had "reformed", gave them another chance. It was the worst decision. After two weeks my Haval is still not repaired with the excuse that they received the wrong part from Johannesburg. The total dishonesty is what bugged me most. All I can say at this moment is, Cape Town, pls stay away from this company. I promise you you are going to regret it. They are an ***********, ********* group of people. Don't say you were not warned. Service was slow, communication was zilch, and the attitude? Forget about it 😒. Would NOT recommend. 1/5 stars wouldn't even give 'em that ⭐️. Has anyone else had a similar experience? 😤
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Wesley H
1 reviews | Active since Jan 2020
25 Aug 2025, 07:25
Thorp
I have been trying to get my wheel alignment done @thorpblaauwberg for nearly 3 months now , I bought the car brand new and the wheel alignment was out which is already ridiculous , it should have been checked! According to thorp their machine is out of order , i then was sent to another company by thorp to get the alignment sorted , took the day off work to get this sorted as I had no transport. The company that they send all the cars to for wheel alignment when their machine is broken , was also not able to assist me as they didn’t not have the right tools to complete the job! Once again Thorp did not follow up to see if they could assist me and do the job! I have phoned in so many times! If this company can not even sort it out a small problem like this , it is very concerning. If I knew this I would have never bought my car from this company. I do not recommend them at all!!!
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Wesley H
1 reviews | Active since Jan 2020
25 Aug 2025, 07:25
Thorp
I have been trying to get my wheel alignment done @thorpblaauwberg for nearly 3 months now , I bought the car brand new and the wheel alignment was out which is already ridiculous , it should have been checked! According to thorp their machine is out of order , i then was sent to another company by thorp to get the alignment sorted , took the day off work to get this sorted as I had no transport. The company that they send all the cars to for wheel alignment when their machine is broken , was also not able to assist me as they didn’t not have the right tools to complete the job! Once again Thorp did not follow up to see if they could assist me and do the job! I have phoned in so many times! If this company can not even sort it out a small problem like this , it is very concerning. If I knew this I would have never bought my car from this company. I do not recommend them at all!!!
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Nathaneal N
1 reviews | Active since Jan 2020
13 Aug 2025, 12:45
Extreme lack of customer care and consideration
My father in-law took his Haval in for a minor service on Monday 11 August 2025 at the Thorp GWM Haval Plumstead dealership situated at Shop 1, 220 Main Rd, Plumstead, Cape Town, 7800. The service was performed on the same day and consisted of the basics (Fuel Filter, Oil filter, Brake Fluid, etc.) Once the service was concluded and paid for, my father in-law left the workshop and drove to the nearest garage to fuel up when suddenly the vehicle would no longer start. He then walked back to the workshop to inform the service center team. The team arranged to bring the car back to the workshop where they told my father in-law that his alternator had given up. It is important to note the following facts: 1) The vehicle was taken in and inspected in the morning prior to conducting any work as is the standard procedure at any reputable service center. No such fault or concerns were raised by the team relating to the alternator or battery upon inspection and diagnostic tests. 2) The technicians working on the vehicle had removed the bolts and lifted the alternator during the time the service was being conducted which I find to be unnecessary given the scope of work that was approved (Minor Service). The service center team has refused to admit to any fault on their part. The vehicle remains within their workshop to-date with no resolution. They have issued a quotation for an extensive amount to conduct a repair which they are stating, if for my father in-law's own cost. We have been communicating back and forth on this subject with no adequate support being provided by their customer care team. My father in-law is an elderly man being taken advantage of in this matter. To further note, the team had promised to lend him a courtesy vehicle and are now saying that no such promise was made resulting in my father in-law now being without any means of transportation due to this fault caused by the service center. When speaking with the manager of the service center, I was informed that he will be arranging for a meeting with the dealer principal to discuss a way forward only to later discover that he had **** and that in fact, the dealer principal was not on site as was confirmed by the customer care team. We have been moved from pillar to post and put into a situation where damage was done by the service center with an expectation that the customer (father in-law) would be liable to pay for repairs out of pocket which is not possible or acceptable. The lack of customer care and poor workmanship at this dealer is extremely disappointing as we have not been offered any assistance. Each day that the vehicle remains within the workshop mean a total loss of income as he is dependent on it on a daily basis, in addition to this being the only vehicle he has at his disposal which now affected the family at large with traveling to work and back.
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Nathaneal N
1 reviews | Active since Jan 2020
13 Aug 2025, 12:45
Extreme lack of customer care and consideration
My father in-law took his Haval in for a minor service on Monday 11 August 2025 at the Thorp GWM Haval Plumstead dealership situated at Shop 1, 220 Main Rd, Plumstead, Cape Town, 7800. The service was performed on the same day and consisted of the basics (Fuel Filter, Oil filter, Brake Fluid, etc.) Once the service was concluded and paid for, my father in-law left the workshop and drove to the nearest garage to fuel up when suddenly the vehicle would no longer start. He then walked back to the workshop to inform the service center team. The team arranged to bring the car back to the workshop where they told my father in-law that his alternator had given up. It is important to note the following facts: 1) The vehicle was taken in and inspected in the morning prior to conducting any work as is the standard procedure at any reputable service center. No such fault or concerns were raised by the team relating to the alternator or battery upon inspection and diagnostic tests. 2) The technicians working on the vehicle had removed the bolts and lifted the alternator during the time the service was being conducted which I find to be unnecessary given the scope of work that was approved (Minor Service). The service center team has refused to admit to any fault on their part. The vehicle remains within their workshop to-date with no resolution. They have issued a quotation for an extensive amount to conduct a repair which they are stating, if for my father in-law's own cost. We have been communicating back and forth on this subject with no adequate support being provided by their customer care team. My father in-law is an elderly man being taken advantage of in this matter. To further note, the team had promised to lend him a courtesy vehicle and are now saying that no such promise was made resulting in my father in-law now being without any means of transportation due to this fault caused by the service center. When speaking with the manager of the service center, I was informed that he will be arranging for a meeting with the dealer principal to discuss a way forward only to later discover that he had **** and that in fact, the dealer principal was not on site as was confirmed by the customer care team. We have been moved from pillar to post and put into a situation where damage was done by the service center with an expectation that the customer (father in-law) would be liable to pay for repairs out of pocket which is not possible or acceptable. The lack of customer care and poor workmanship at this dealer is extremely disappointing as we have not been offered any assistance. Each day that the vehicle remains within the workshop mean a total loss of income as he is dependent on it on a daily basis, in addition to this being the only vehicle he has at his disposal which now affected the family at large with traveling to work and back.
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kakra B
1 reviews | Active since Jan 2020
13 Aug 2025, 09:08
Thorps Table View lack of communication
I bought a Jaecoo J7 a year ago and one of the questions I asked is if I would need to wait long for parts should anything go wrong. The answer given to me was that no. They have parts here in South Africa so the wait should not be long. About 10 months after owning the car I was hit from the back while the car was parked. Insurance took over and got the car to the panel beater. Panel beater informed me that they are waiting on parts and that they do not have an ETA on when they will receive the parts. I phoned Thorp and they confirmed that the parts are on back order and that they do not have the eta. After a month of waiting I phoned them back and no one knows what is going on. I keep leaving messages and no one gets back to me. Everytime I call they tell me they would need to gather the information and then get back to me which they never do. I am losing faith in this company and I almost want to sell this car now because of the experience. Now it is getting to almost 2 months without my car and I still do not know when I will get the car back/.
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kakra B
1 reviews | Active since Jan 2020
13 Aug 2025, 09:08
Thorps Table View lack of communication
I bought a Jaecoo J7 a year ago and one of the questions I asked is if I would need to wait long for parts should anything go wrong. The answer given to me was that no. They have parts here in South Africa so the wait should not be long. About 10 months after owning the car I was hit from the back while the car was parked. Insurance took over and got the car to the panel beater. Panel beater informed me that they are waiting on parts and that they do not have an ETA on when they will receive the parts. I phoned Thorp and they confirmed that the parts are on back order and that they do not have the eta. After a month of waiting I phoned them back and no one knows what is going on. I keep leaving messages and no one gets back to me. Everytime I call they tell me they would need to gather the information and then get back to me which they never do. I am losing faith in this company and I almost want to sell this car now because of the experience. Now it is getting to almost 2 months without my car and I still do not know when I will get the car back/.
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Bahejah I
1 reviews | Active since Jan 2020
11 Aug 2025, 14:29
LOLA BASQUEZ SHOULD BE FIRED
Thorpe Plumstead. I am completely disgusted with the lack of client eccentricity.i took my vehicle in for a 15000km service on 11 August. I was assisted by a USELESS LOLA BASQUEZ..I advised her I had a warning light on the dash, citing the brake light. She told me I would need to pay out of pocket. I have a service and maintenance plan???? She informed that she would call me later in the day to advise further.she called to advise the light bulb is R416. I called Thorpe N1 city and they advised I should be covered. What are clueless service people doing presenting themselves as ambassadors. She did not call me back to advise of the error..I had to ask her..she indicated she didnt know what I was covered for??? What the heck? I told her shes the expert, she needs to check. She told me..how did I buy a vehicle not knowing what I'm covered for?THIS IS COMPLETELY UNACCEPTABLE & A TRAVESTY to this brand.i demand she be taken to task and official apology comms be issued. Plumstead Branch
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Bahejah I
1 reviews | Active since Jan 2020
11 Aug 2025, 14:29
LOLA BASQUEZ SHOULD BE FIRED
Thorpe Plumstead. I am completely disgusted with the lack of client eccentricity.i took my vehicle in for a 15000km service on 11 August. I was assisted by a USELESS LOLA BASQUEZ..I advised her I had a warning light on the dash, citing the brake light. She told me I would need to pay out of pocket. I have a service and maintenance plan???? She informed that she would call me later in the day to advise further.she called to advise the light bulb is R416. I called Thorpe N1 city and they advised I should be covered. What are clueless service people doing presenting themselves as ambassadors. She did not call me back to advise of the error..I had to ask her..she indicated she didnt know what I was covered for??? What the heck? I told her shes the expert, she needs to check. She told me..how did I buy a vehicle not knowing what I'm covered for?THIS IS COMPLETELY UNACCEPTABLE & A TRAVESTY to this brand.i demand she be taken to task and official apology comms be issued. Plumstead Branch
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Minkz M
1 reviews | Active since Jan 2020
23 Jul 2025, 08:33
Poor service with Finance Department
Very Frustrated with the slowness of the process. Dragging for no reason. Chery Table Bay has dragged the process of me getting my vehicle to a point the excitement is go e. I am so ****ed. The bank says they have not received the invoice they requested yesterday from Chery Table Bay. They delayed this purchase by asking me to do a re-application after i was ready to go ahead with the offer from the bank. Clearly they didnt care to drag the process and it is Wednesday a week after I started this process sand i am with no car. If Chery is failing to process the purchase they must let me know as I am not prepared to wait any longer. The sales man Irene has been super helpful but Chery Table bay Finance team have been dragging this and I dont know why. Maybe it is not important enough for them Wesbank asked for invoice yesterday and Chery has not sent me an update of what is going on and if they sent an invoice for payment. I am seating here thinking that is sorted. They telling me they waiting for a payment for an invoice they never sent. I am super disappointed with the lack of service
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Minkz M
1 reviews | Active since Jan 2020
23 Jul 2025, 08:33
Poor service with Finance Department
Very Frustrated with the slowness of the process. Dragging for no reason. Chery Table Bay has dragged the process of me getting my vehicle to a point the excitement is go e. I am so ****ed. The bank says they have not received the invoice they requested yesterday from Chery Table Bay. They delayed this purchase by asking me to do a re-application after i was ready to go ahead with the offer from the bank. Clearly they didnt care to drag the process and it is Wednesday a week after I started this process sand i am with no car. If Chery is failing to process the purchase they must let me know as I am not prepared to wait any longer. The sales man Irene has been super helpful but Chery Table bay Finance team have been dragging this and I dont know why. Maybe it is not important enough for them Wesbank asked for invoice yesterday and Chery has not sent me an update of what is going on and if they sent an invoice for payment. I am seating here thinking that is sorted. They telling me they waiting for a payment for an invoice they never sent. I am super disappointed with the lack of service
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Bruce S
1 reviews | Active since Jan 2020
18 Jul 2025, 15:31
Never buy a SUZUKI
I thought I'd finally found a different email address other than the misnamed one customercare@suzukiauto.co.za. This customercare@suzukiauto.co.za is a lie and should be renamed “don’tcareforcustomers@suzukiauto.co.za” but unfortunately 'info@thorpsuzuki.co.za'is also blocked to customers. To be honest your service or lack thereof is what started the problem. You are lucky that your competitor group that sells & services Suzuki are just as bad so I guess it’s a SUZUKI problem I have been trying to book a service for my Suzuki for well over a week but NO-ONE at your service department answers the phone. They don’t get back to the client when sent messages from the Suzuki systems . I unfortunately have to use a Suzuki dealership for my last extended warranty service but thereafter it will be GOOD BYE. I’ll find an independent to service my vehicle. Now I now that this is only 1 vehicle but please take note I and my company will never buy another Suzuki product. Having been around for a while I’ve often heard the saying “when you drive a vehicle out of a dealer as soon as they can’t see the taillights they don’t care what happens” I never believed it except it happened to me with VW in the 80’s and no one in our family has ever bought a VW product since then. Now its happened with Suzuki and the same will happen again. My son is looking for a new car right now for his wife, not in SA but he was looking at Suzuki but has already taken them off the list. Let’s see if this email results in in action not only from the Thorp Group but from anyone in management at Suzuki. I moved from Renault ,WHAT A MISTAKE Regards
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Bruce S
1 reviews | Active since Jan 2020
18 Jul 2025, 15:31
Never buy a SUZUKI
I thought I'd finally found a different email address other than the misnamed one customercare@suzukiauto.co.za. This customercare@suzukiauto.co.za is a lie and should be renamed “don’tcareforcustomers@suzukiauto.co.za” but unfortunately 'info@thorpsuzuki.co.za'is also blocked to customers. To be honest your service or lack thereof is what started the problem. You are lucky that your competitor group that sells & services Suzuki are just as bad so I guess it’s a SUZUKI problem I have been trying to book a service for my Suzuki for well over a week but NO-ONE at your service department answers the phone. They don’t get back to the client when sent messages from the Suzuki systems . I unfortunately have to use a Suzuki dealership for my last extended warranty service but thereafter it will be GOOD BYE. I’ll find an independent to service my vehicle. Now I now that this is only 1 vehicle but please take note I and my company will never buy another Suzuki product. Having been around for a while I’ve often heard the saying “when you drive a vehicle out of a dealer as soon as they can’t see the taillights they don’t care what happens” I never believed it except it happened to me with VW in the 80’s and no one in our family has ever bought a VW product since then. Now its happened with Suzuki and the same will happen again. My son is looking for a new car right now for his wife, not in SA but he was looking at Suzuki but has already taken them off the list. Let’s see if this email results in in action not only from the Thorp Group but from anyone in management at Suzuki. I moved from Renault ,WHAT A MISTAKE Regards
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