NN
Nathaneal N
Active since Aug 2017
4
Reviews
0
Industries
Reviews
4 reviews8 months ago
Extreme lack of customer care and consideration
My father in-law took his Haval in for a minor service on Monday 11 August 2025 at the Thorp GWM Haval Plumstead dealership situated at Shop 1, 220 Main Rd, Plumstead, Cape Town, 7800. The service was performed on the same day and consisted of the basics (Fuel Filter, Oil filter, Brake Fluid, etc.) Once the service was concluded and paid for, my father in-law left the workshop and drove to the nearest garage to fuel up when suddenly the vehicle would no longer start. He then walked back to the workshop to inform the service center team. The team arranged to bring the car back to the workshop where they told my father in-law that his alternator had given up. It is important to note the following facts: 1) The vehicle was taken in and inspected in the morning prior to conducting any work as is the standard procedure at any reputable service center. No such fault or concerns were raised by the team relating to the alternator or battery upon inspection and diagnostic tests. 2) The technicians working on the vehicle had removed the bolts and lifted the alternator during the time the service was being conducted which I find to be unnecessary given the scope of work that was approved (Minor Service). The service center team has refused to admit to any fault on their part. The vehicle remains within their workshop to-date with no resolution. They have issued a quotation for an extensive amount to conduct a repair which they are stating, if for my father in-law's own cost. We have been communicating back and forth on this subject with no adequate support being provided by their customer care team. My father in-law is an elderly man being taken advantage of in this matter. To further note, the team had promised to lend him a courtesy vehicle and are now saying that no such promise was made resulting in my father in-law now being without any means of transportation due to this fault caused by the service center. When speaking with the manager of the service center, I was informed that he will be arranging for a meeting with the dealer principal to discuss a way forward only to later discover that he had **** and that in fact, the dealer principal was not on site as was confirmed by the customer care team. We have been moved from pillar to post and put into a situation where damage was done by the service center with an expectation that the customer (father in-law) would be liable to pay for repairs out of pocket which is not possible or acceptable. The lack of customer care and poor workmanship at this dealer is extremely disappointing as we have not been offered any assistance. Each day that the vehicle remains within the workshop mean a total loss of income as he is dependent on it on a daily basis, in addition to this being the only vehicle he has at his disposal which now affected the family at large with traveling to work and back.
0 replies
57 months ago
Great service - MiWay
Excellent service, was assisted within 15 minutes of my call. Thank you.
53 replies
79 months ago
Customer Service
I recently was assisted by a consultant (Zanele Gumede) from MiWay regarding my policy updates and would like to compliment her on her excellent customer service abilities, she has been really helpful and easy to communicate with, my issues were resolved very quickly and her patience with my responses were very much appreciated. Thank you Zanele for your exceptional support please do keep up the good work.
210 replies
105 months ago
Assigned my cell number to someone else and have not resolved it in over a month!!!
My cell phone number was assigned to someone else on a contract while i was personally using it. Then I called in to raised an incident with the call center and it has been over a month and nothing has been resolved. This number is linked to everything in my life. I have even suffered at work due to this as this number was also used for work purposes. I cannot receive emails, sms's, whatsapps, etc and this is damaging my professional, financial and social life. Each time i call in, they just say "sorry" but do nothing about it. They promise feedback, but no feedback to date still. I feel this is really pathetic service and very unprofessional. I could have lost interviews, i cannot make purchases online, i cannot use my cell phone banking, which is also a risk as the person that has my cell number now can use it for those things. I even went to the Police Station and got an Affidavit (REF: S4-OTK27-7ZZ6S) to get this resolved and still nothing has happened. It needs to be sorted and i feel i need to be compensated for any losses during the past month i have experienced due to this.
122 replies
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1 Star
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