Thrupps' food gave us the runs

Thrupps & Co once had a fine reputation. Thus I confidently ordered its store-made lamb curry and lasagne for a small gathering of family and friends to celebrate my husband's birthday. After an inexplicable and unacceptable delay in delivery by the driver (although he's been working as a driver for Thrupps for 30 years, he got "lost"), we eventually told the driver to take the food back to the store and collected it ourselves. This made us late and stressed in our preparations for the gathering. Thrupps apologised for the delivery mess and undertook not to charge us for the food - but a month later we got an account for the full amount due! Nevertheless, the food was tasty. 10 of 11 of us ate the curry. Its after effects, however, were considerably less enjoyable. All 10 who had eaten the curry spent the entire weekend (some beyond) battling diarrhoea (one had to go on a drip in a hospital's emergency room and feared he was having a heart attack from the pain). It was not pleasant for any of us. And it was not helpful for my husband who had recently undergone a stay in ICU, brought on by severe diarrhoea and vomiting. (Thank God the 11th - our Down's Syndrome family member - did not eat the curry and therefore did not suffer the diarrhoea.) What is even less pleasant, however, has been Thrupps' response in the six weeks since I raised it via email: NOTHING, apart from statements that it has been escalated to the MD. Several reminders to get back to me have elicited ZERO response. Mr or Ms MD appears to have gone AWOL. Six weeks is more than sufficient time to get back to me with an apology and explanation for food that made us all sick, and how Thrupps is ensuring it doesn't happen again to other customers. As the hostess, the fact that my guests were so sick is intensely embarrassing. My guests visited my home confident that my food would be healthy and in good condition. The fact that they got sick is beyond mortifying. Thrupps's silence is inexplicable. In these days of highly successful and profitable ventures such as Sixty 60 (I have made many orders to Sixty60 to date; none of the drivers have yet to get "lost"), shops like Thrupps need to protect their reputation with all their might. In this instance, the silence from management has destroyed its reputation for me. I am a third generation customer at Thrupps. My mother and grandmother both shopped at the store. Our connection to Thrupps probably goes back for the best part of a century. Does that mean anything to management? I suspect not. Perhaps this post might just jog someone at Thrupps & Co to arise from the deep slumber of poor service into which it appears to have slumped. But I'm not holding my breath.