Bad car wash

On the 25th of October, I took my vehicle for a wash and I also asked the person washing the vehicle just to rinse the engine off which he did,but after that my vehicle didn't want to start so we pushed the vehicle to where they dried it off which the vehicle wasn't cleaned properly, there was dirt spots all over the vehicle. After the inspection of my vehicle I informed them that it is still dirty and it's not the first time that it happened so I requested that their regional must contact me which she never did. So I sent them a message that I will go social media regarding this matter cause there was no response. The owner sent me a message late this afternoon that I mustn't take my car to them again cause I asked questions on social media platform if someones problem was fixed and he rep**** if have a problem I must contact him but he never rep**** to the first message that was sent them.