TIDEE - NON EXISTENT CUSTOMER SERVICES (Team@tidee.co.za)

This company have a website and ads but don't respond . They advertise things like Air Fryer and accepts your order but don't follow through even though they take your money. When I eventually got a response from them they advised that the item was being shipped from China and that was the last I heard from them. Correspondence is non existent. There is no provision for follow up. Please assist urgently. Many thanks in advance.