Tiger Wheel & Tyre
3.2|1,055 reviews
RH
Ray H
1 reviews | Active since Member
20 May 2026, 16:15
TWT strubens Valley dont know how to fix a puncture...
Tiger Wheel & Tyre Strubens Valley I had a puncture repaired yesterday afternoon by TWT Strubens Valley. I was informed that my Tyre Pressure Monitor on the wheel is at 0.2 but it will reset itself. It didn't reset itself. This morning the tyre ran flat while I was driving (as my monitoring system was not working, but I presumed TWT knew how to do a puncture repair.... silly me) and now needed to replace the tyre as it was damaged.
Both Christo, & JP from TWT were on the back foot with this and have subsequently rejected all responsibility, even though the Tyre Pressure Monitoring system was working before I visited them yesterday, hence why I knew something was wrong.
I am now a tyre pressure sensor down, plus over R11000 on tyres.
I didn't ask for TWT to cover the tyre replacement costs, but just to replace the sensor....
Obviously they won't.
For safety of your families on the roads and reliability, definitely Tyre Mart in Randpark Ridge is the place to be.
I have been a regular with TWT... wait.... I HAD been.
Disgusted, to say the least.
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Replies (1)0
Replies (1)Tiger Wheel & Tyre's replyOfficial
20 May 2026, 16:29Hi Ray,
We sincerely apologise for the experience you’ve described and understand your frustration regarding the puncture repair, tyre pressure monitoring sensor, and the resulting tyre damage.The concerns you’ve raised around workmanship, communication, and the handling of the matter afterwards are very concerning and certainly not the level of service we aim to provide.
Please be assured that this matter has been escalated to the relevant management team for urgent review and will be addressed accordingly.
Kind regards,
Tiger Wheel & Tyre Head Office Team.
We sincerely apologise for the experience you’ve described and understand your frustration regarding the puncture repair, tyre pressure monitoring sensor, and the resulting tyre damage.The concerns you’ve raised around workmanship, communication, and the handling of the matter afterwards are very concerning and certainly not the level of service we aim to provide.
Please be assured that this matter has been escalated to the relevant management team for urgent review and will be addressed accordingly.
Kind regards,
Tiger Wheel & Tyre Head Office Team.
Best regards,
Tiger Wheel & Tyre's reply20 May 2026, 16:29
Official
Hi Ray,
We sincerely apologise for the experience you’ve described and understand your frustration regarding the puncture repair, tyre pressure monitoring sensor, and the resulting tyre damage.The concerns you’ve raised around workmanship, communication, and the handling of the matter afterwards are very concerning and certainly not the level of service we aim to provide.
Please be assured that this matter has been escalated to the relevant management team for urgent review and will be addressed accordingly.
Kind regards,
Tiger Wheel & Tyre Head Office Team.
We sincerely apologise for the experience you’ve described and understand your frustration regarding the puncture repair, tyre pressure monitoring sensor, and the resulting tyre damage.The concerns you’ve raised around workmanship, communication, and the handling of the matter afterwards are very concerning and certainly not the level of service we aim to provide.
Please be assured that this matter has been escalated to the relevant management team for urgent review and will be addressed accordingly.
Kind regards,
Tiger Wheel & Tyre Head Office Team.
Best regards,