Disappointing Service offered.

Bad experience encountered today on your cruise in which we booked & fully paid for however the distance from the paying station to the boat was distance with a child been carried to the boat to the disappointment to see the boat leaving without their guest/s been on the list after paid for this cruise in full. A refund was provided however I am utterly disappointed in the service as no communication was even radio'd to the boat that left that there was passengers still on the way to the boat.