Tillys

I had a terrible experience with Tillys and would not recommend them to anyone.

I paid in full upfront for 14 glass panels, but only 13 were installed. The installers left my house in a complete mess and even broke one of our windows during the process. To make matters worse, the original invoice was corrected with Tipp-Ex, changing the quantities (showing only 9 of one type), which is completely unacceptable and unprofessional.

Despite the mistake being theirs, I had to pay them again to return and fix the broken glass. When I later settled the remaining invoices, I clearly informed them that they owed me for the one glass panel I overpaid on the first invoice. I was told everything was correct.

Now, a month later, they are suddenly demanding payment for a glass panel that was never installed, never cut, and never supp****. In other words, I paid them for a panel they did absolutely nothing with.

To top it all off, the owner is now threatening to come to our home in the evening, which is completely unacceptable and intimidating.

This company lacks professionalism, honesty, and basic customer service. Save yourself the stress and money and stay far away from Tillys.