Very bad service to customers

I don't even know how to express the level of poor service I'm tolorating from this Store Timberland Atubury I returned an item which I bought in October/Nov till date vai pay just now they still won't refund my money the manager said I shuld gv him that week of Black Friday till date I wonder what's so difficult to do that took Steve Madden store to do a refund only one day that takes them a whole two months their lines r not working tried to take the number they gave me direct still no luck I don't even have time to go to the store due to work to go beg for my money to be returned into my wallet their treatment is so bad

Can be contacted on 0720670188 I even tried other timberlands but still was told must go attubury jeez! As for their online info it's not updated and their customers are not even informed I dnt knw how mny times I tried calling piller to post to piller I took my tym and went still I'm not wining the level of disrespect I'm receiving over my money