Times Square casino
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Times Square casino
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLC
Leon C
1 reviews | Active since Jan 2020
21 Jul 2025, 06:00
Time Square very disappointing
Disappointing Experience at Time Square Casino – Serious Management Oversight I visited Time Square Casino in Pretoria on the 20th of June, and I left deeply disappointed. It is quite clear that management involvement is minimal, if not completely absent. Numerous slot machines were out of order, and when I asked the staff for assistance, I was met with rude and dismissive attitudes. This is not what one would expect from a facility that markets itself as a premier entertainment destination. To make matters worse, there were intoxicated individuals loitering around and occupying seats in front of machines, not even playing. This not only creates an uncomfortable environment but also deters serious guests from enjoying the facilities. Even more disturbing was the staff behavior – some were using guest entrances and shouting across the casino floor, completely disregarding the atmosphere and experience of the guests. Such behavior is unprofessional and unacceptable. The toilets were dirty, smelly, and poorly maintained, which raises serious concerns about hygiene standards. Moreover, the security in the parking area felt questionable at best – something that should be a top priority, especially for guests visiting late at night. If I were to compare Time Square with Emperors Palace or Montecasino, unfortunately, Time Square loses hands down. Those establishments are far more organized, welcoming, and well-maintained. Time Square urgently needs serious intervention from upper management. Without it, the overall experience will continue to decline – and loyal patrons will start taking their business elsewhere.
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Leon C
1 reviews | Active since Jan 2020
21 Jul 2025, 06:00
Time Square very disappointing
Disappointing Experience at Time Square Casino – Serious Management Oversight I visited Time Square Casino in Pretoria on the 20th of June, and I left deeply disappointed. It is quite clear that management involvement is minimal, if not completely absent. Numerous slot machines were out of order, and when I asked the staff for assistance, I was met with rude and dismissive attitudes. This is not what one would expect from a facility that markets itself as a premier entertainment destination. To make matters worse, there were intoxicated individuals loitering around and occupying seats in front of machines, not even playing. This not only creates an uncomfortable environment but also deters serious guests from enjoying the facilities. Even more disturbing was the staff behavior – some were using guest entrances and shouting across the casino floor, completely disregarding the atmosphere and experience of the guests. Such behavior is unprofessional and unacceptable. The toilets were dirty, smelly, and poorly maintained, which raises serious concerns about hygiene standards. Moreover, the security in the parking area felt questionable at best – something that should be a top priority, especially for guests visiting late at night. If I were to compare Time Square with Emperors Palace or Montecasino, unfortunately, Time Square loses hands down. Those establishments are far more organized, welcoming, and well-maintained. Time Square urgently needs serious intervention from upper management. Without it, the overall experience will continue to decline – and loyal patrons will start taking their business elsewhere.
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Tanya V
1 reviews | Active since Jan 2020
2 Jul 2025, 07:37
Poor Treatment at MVG Desk – Time Square Casino
My husband and I have been loyal patrons of Sun International casinos for years. We regularly visit both Time Square and Carnival City, and have always enjoyed the experience—until now. On Friday night, we visited Time Square Casino, as we have done many times over the past three years. This time, we had left our MVG cards at home, so we went to the MVG desk to request new cards. I was assisted by a consultant named Clinton, who was initially friendly—until he scanned my ID. Without any explanation, Clinton’s demeanor changed immediately. He picked up the phone, called someone, and started speaking in a hushed, serious tone. I politely asked him if there was an issue, but he ignored me completely. Feeling uncomfortable, I turned to the consultant next to him and asked again. She rep**** vaguely that Clinton was “just checking something on my profile.” I then overheard Clinton asking someone to “please remove this.” It turns out he was referring to a self-exclusion notice that I had voluntarily placed over 10 years ago, which was formally cleared in 2017. I am shocked that this old data was not only still on my profile, but that it was handled in such a disrespectful and humiliating way. Clinton’s attitude made me feel like a ********—as if I didn’t deserve a simple explanation or even basic courtesy. There was no communication, no empathy, and absolutely no professionalism. As a regular Sun International guest, I expect to be treated with dignity and respect, even if something on my profile needs to be clarified. 💡 A tip for Time Square: Teach your staff to speak to people, not around them. Something as simple as: “Ma’am, I’ve noticed something on your profile. Would you mind if I take a moment to clarify this with Security?” or “Ma’am, there seems to be a flag from a self-exclusion. Could we please discuss this further?” Basic customer service like this can go a long way in preventing loyal customers from walking away feeling humiliated and upset. I would appreciate an apology for the way I was treated and would like to know how long-standing customers can be handled so poorly over a matter that was resolved years ago
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Tanya V
1 reviews | Active since Jan 2020
2 Jul 2025, 07:37
Poor Treatment at MVG Desk – Time Square Casino
My husband and I have been loyal patrons of Sun International casinos for years. We regularly visit both Time Square and Carnival City, and have always enjoyed the experience—until now. On Friday night, we visited Time Square Casino, as we have done many times over the past three years. This time, we had left our MVG cards at home, so we went to the MVG desk to request new cards. I was assisted by a consultant named Clinton, who was initially friendly—until he scanned my ID. Without any explanation, Clinton’s demeanor changed immediately. He picked up the phone, called someone, and started speaking in a hushed, serious tone. I politely asked him if there was an issue, but he ignored me completely. Feeling uncomfortable, I turned to the consultant next to him and asked again. She rep**** vaguely that Clinton was “just checking something on my profile.” I then overheard Clinton asking someone to “please remove this.” It turns out he was referring to a self-exclusion notice that I had voluntarily placed over 10 years ago, which was formally cleared in 2017. I am shocked that this old data was not only still on my profile, but that it was handled in such a disrespectful and humiliating way. Clinton’s attitude made me feel like a ********—as if I didn’t deserve a simple explanation or even basic courtesy. There was no communication, no empathy, and absolutely no professionalism. As a regular Sun International guest, I expect to be treated with dignity and respect, even if something on my profile needs to be clarified. 💡 A tip for Time Square: Teach your staff to speak to people, not around them. Something as simple as: “Ma’am, I’ve noticed something on your profile. Would you mind if I take a moment to clarify this with Security?” or “Ma’am, there seems to be a flag from a self-exclusion. Could we please discuss this further?” Basic customer service like this can go a long way in preventing loyal customers from walking away feeling humiliated and upset. I would appreciate an apology for the way I was treated and would like to know how long-standing customers can be handled so poorly over a matter that was resolved years ago
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