Well done Tineco South Africa for restoring my faith in customer service!

I have purchased 2 machines from Tineco. One through Takealot and one on their website. About 3 months after the initial purchase i called them with what I thought was a silly complaint. Not only did they not try and brush me off as most do and blame the client, I was so surprised that after only giving Rachelle my name once, she had immediately gone onto her system, found me and confirmed the details. She went out of her way to assist and assure me the streaks that I was not happy with were not a silly thing at all. The service dept checked the video and the next week I had new brush to replace the faulty one. Well done Tineco for convincing me that South Africa stills has customer service like in the past! PS their machines are just the bomb! :)Love my mop and vacuum.