Samsung & TM Electronics – Poor Workmanship, Contradictory Excuses, and No Accountability

I initially sent my Samsung device to TM Electronics for a front screen repair. The phone was inspected by the store manager, who opened the device and confirmed that the inner screen opened and functioned 100% correctly.

After the front screen repair was done, I immediately noticed that the inner screen no longer opened fully. This fault did not exist before the repair — it was caused by poor workmanship during the repair process.

I reported this to Samsung’s Voice of Customer (VOC) department, who approved the device to be repaired under workmanship warranty — as per the Consumer Protection Act, any repair or replacement is required to be of good quality, free from defects, and fit for purpose. If a defect arises due to poor workmanship within 3 months, the supplier must remedy it at their cost.

However, after 2 months of waiting, I received a call from TM Electronics stating that Samsung VOC had rejected the workmanship warranty claim — directly contradicting the earlier approval.

This is unacceptable. I have been without my phone for almost three months, caught between conflicting stories from TM Electronics and Samsung. No one wants to take responsibility, and I am sick of being **** to.

At this point, I demand either:

1. Immediate and proper repair under the workmanship warranty, or

2. A full refund so I can have the phone repaired elsewhere.

Samsung and TM Electronics — this level of service is disgraceful for a global brand. Stop passing the blame and fix your customer’s device.