complaint about TM Town Planning Consultancy (Pty) Ltd

I employed Mr Thuto Makhoane's, owner of TM Town Planning Consultancy (Pty) Ltd, undertook to submit a consent application for my private home gym at the Johannesburg Town Planning Department, Civic Centre. He quoted me R 17 500.00 for his services, demanded most of the money before submission, and disappeared from the radar after submission. He stopped answering calls and emails and never followed up. I tried for months to get hold of him. I finally contacted the relevant department at CoJ to find out the status of my application. To my horror I was informed that the advertising had not been conducted, and the deadline was a few days away, and that the application would be returned. So I had to take matters in my own hands to get the application completed. I am very disappointed in the non-communication with Mr Makhoane, ignoring me for so long and nearly letting the application lapse.