Disappointing management handling of complaint

Awful management team of Tmm lofts Potchefstroom My sister's accommodation was cancelled a week before the commencement of her 2025 academic year at NWU we are told it was cancelled is due to ill treatment of staff by our mom who over the age of 60 years, her side of the story was never heard or considered or can be proven of such ill treatment. We find ourselves in the middle of February without her having no place to stay for her studies, and we all made necessary preparations to find accommodation on time paid all the monies required only to find out she has no where to stay.

The management protects their staff and disregard their customer's concerns, past reviews indicate that the main with Tmm has high poor customer service and several reviews consider management to the worst aspect of the accommodation. This indicate that management applaud their staff for such behavior never taking the opportunity to hear the customer side of the story.

The lease agreement was signed of which the do acknowledge and we were told lease will be emailed, but even with that they say the lease was not concluded because the landlord and representives didn't sign the lease so it was included so action intent is not considered. During the application it was never mentioned that the application can be cancelled if and when they want to.

They also mention that Tmm is a privately owned dwelling and rights of admission is reserved for who is this right reserved for the student or any other person accompanying the student who is going to occupy the dwelling. They mean to say the child is punished for their parents actions who is not even the surety( person responsible for the payments).

When proof is requested of these allegation mentioned, they just stated that the issue is matter is finalized, meaning do not ask any questions as they will not be even considered.

They are in position of power and they now that they have desperate parents and student lined up to find accommodation at all cost, who are we any way hence the quick exit strategy not proper conflict resolution process.

As the surety I was looking forward to my sisters stay at Tmm for her final year of study, I am so disappointed in Tmm loft dispute resolution with untrue and unfounded allegations they pinned on my mom. WHERE IS THE PROOF to back up their story. Sure they don't have to proof anything right