TL
Toga Labs
Unclaimed Business
TL
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Toga Labs
Toga Labs has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Toga Labs across 24 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZN
Zothile N
1 reviews | Active since Jan 2020
5 Feb 2026, 14:41
Terrible lab
Worst lab ever I was promised I would receive my results last week Saturday but that didn’t happen Then on Sunday I requested my results and received a preliminary report with the other results still pending but was assured I would receive them today. Today I request the rest of my results and they tell me that my results are not going to be sent to me and only sent to my doctor. I inform them that I have no objection to the results going to my doctor but I also require a copy but they insist that I cannot receive my own results. How can a patient be denied access to their own medical records for tests that they pay for. How is it that lancet releases results to patients in a patient portal but toga labs denies me my own information. Avoid this lab at all costs They are highly unprofessional I will be instructing me my medical aid not to process their payment, why must I pay for a service they did not deliver to me.
Helpful (0)
|Replies (0)ZN
Zothile N
1 reviews | Active since Jan 2020
5 Feb 2026, 14:41
Terrible lab
Worst lab ever I was promised I would receive my results last week Saturday but that didn’t happen Then on Sunday I requested my results and received a preliminary report with the other results still pending but was assured I would receive them today. Today I request the rest of my results and they tell me that my results are not going to be sent to me and only sent to my doctor. I inform them that I have no objection to the results going to my doctor but I also require a copy but they insist that I cannot receive my own results. How can a patient be denied access to their own medical records for tests that they pay for. How is it that lancet releases results to patients in a patient portal but toga labs denies me my own information. Avoid this lab at all costs They are highly unprofessional I will be instructing me my medical aid not to process their payment, why must I pay for a service they did not deliver to me.
0
Replies (0)SS
Sarah S
1 reviews | Active since Jan 2020
29 Jan 2026, 01:45
Cannot trust test results
They ***** up laboratory tests. My doctor had to redraw my blood to repeat the tests as they gave the senseless results the first time. Thereafter they phone me everyday to harass me to pay for the tests which they submitted incorrectly to the medical aid from the very moment the test results came out which was just 5 days ago. They don't know what they do and are extremely unprofessional.
Helpful (0)
|Replies (0)SS
Sarah S
1 reviews | Active since Jan 2020
29 Jan 2026, 01:45
Cannot trust test results
They ***** up laboratory tests. My doctor had to redraw my blood to repeat the tests as they gave the senseless results the first time. Thereafter they phone me everyday to harass me to pay for the tests which they submitted incorrectly to the medical aid from the very moment the test results came out which was just 5 days ago. They don't know what they do and are extremely unprofessional.
0
Replies (0)KL
Karen L
1 reviews | Active since Jan 2020
21 Mar 2025, 07:36
Toga Labs *********** and unresponsive
I went to Toga Labs for a blood test. I was told I would get the results within 48 hours, however it took 2 weeks to get the results after sending emails which were not responded to and I eventually had to phone them. When I got the results they had done the incorrect tests. I then battled to get them to respond to me again. I have just wasted R600 and they actually don't seem to care. I will never use this Company again, totally unprofessional.
Helpful (0)
|Replies (0)KL
Karen L
1 reviews | Active since Jan 2020
21 Mar 2025, 07:36
Toga Labs *********** and unresponsive
I went to Toga Labs for a blood test. I was told I would get the results within 48 hours, however it took 2 weeks to get the results after sending emails which were not responded to and I eventually had to phone them. When I got the results they had done the incorrect tests. I then battled to get them to respond to me again. I have just wasted R600 and they actually don't seem to care. I will never use this Company again, totally unprofessional.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Dec 2024, 16:35
Shut them down PERIOD
The amount of frustration and *** I had to deal with met die klomp ****E I hope your lab burns down !!! The customer service is beyond the *** of my dog on my lawn dealing with these idiots. "Our calls are recorded." druk in jou hol You will hear how many times you ask for an invoice to pay you and to get results. And also to get get inconclusive results.... you need to be shut down. I pay ASAP the service is purely *** no I understand why people use other labs
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Dec 2024, 16:35
Shut them down PERIOD
The amount of frustration and *** I had to deal with met die klomp ****E I hope your lab burns down !!! The customer service is beyond the *** of my dog on my lawn dealing with these idiots. "Our calls are recorded." druk in jou hol You will hear how many times you ask for an invoice to pay you and to get results. And also to get get inconclusive results.... you need to be shut down. I pay ASAP the service is purely *** no I understand why people use other labs
0
Replies (0)AM
Amanda M
1 reviews | Active since Jan 2020
3 Oct 2024, 13:17
TOGA LAB'S MALPRACTICE
My Mom had her blood, tests done by Toga Labs. When the results came back after a week or so, the Dr called panicking that my Mom should come urgently to see her regarding her results from the tests the Dr ordered. And they were done by TOGA LAB'S. The results indicated that my Mom has a kidney failure, and must be quickly rushed to Hospital and start Dialysis . A Nephrectomy Specialist was called, he was also surprised that my Mom was still alive with such results. He delayed assisting us I presume he thought my Mom will be Dead soon, and wouldn't want to also be questioned. The whole situation left us in a very bad emotional state , my Family were frantic thinking that my Mom is dying and also the Specialist ignored the whole situation. Because my Mom was suppose to be Dead, our GP was also panicking and worried about the whole situation. I insisted that my Mom should go to her urologist for further investigation. Cause I mean the Nephrectomy Specialist ran!!! The following day the Doctors rooms ( GP) called asking how my Mom was and telling her she must go to a different Lab to get the tests done again. Now at that time we still dealing with the Bad news thinking I might be seeing my Mom for the last time. Later in the day I get a message saying the Results where incorrect which I now refer to as LABORATORY MALPRACTICE, TOGA LAB'S is the worst because even now they say we owe them a certain amount of money. Forgetting the emotional damage they caused my family, I need them to be exposed for such torture. Long story short the results from the other Lab came back totally different and fine, the Urologist was also so furious. Just to think we had to go through all of this We were really EMOTIONALLY DISTRESSED
Helpful (0)
|Replies (0)AM
Amanda M
1 reviews | Active since Jan 2020
3 Oct 2024, 13:17
TOGA LAB'S MALPRACTICE
My Mom had her blood, tests done by Toga Labs. When the results came back after a week or so, the Dr called panicking that my Mom should come urgently to see her regarding her results from the tests the Dr ordered. And they were done by TOGA LAB'S. The results indicated that my Mom has a kidney failure, and must be quickly rushed to Hospital and start Dialysis . A Nephrectomy Specialist was called, he was also surprised that my Mom was still alive with such results. He delayed assisting us I presume he thought my Mom will be Dead soon, and wouldn't want to also be questioned. The whole situation left us in a very bad emotional state , my Family were frantic thinking that my Mom is dying and also the Specialist ignored the whole situation. Because my Mom was suppose to be Dead, our GP was also panicking and worried about the whole situation. I insisted that my Mom should go to her urologist for further investigation. Cause I mean the Nephrectomy Specialist ran!!! The following day the Doctors rooms ( GP) called asking how my Mom was and telling her she must go to a different Lab to get the tests done again. Now at that time we still dealing with the Bad news thinking I might be seeing my Mom for the last time. Later in the day I get a message saying the Results where incorrect which I now refer to as LABORATORY MALPRACTICE, TOGA LAB'S is the worst because even now they say we owe them a certain amount of money. Forgetting the emotional damage they caused my family, I need them to be exposed for such torture. Long story short the results from the other Lab came back totally different and fine, the Urologist was also so furious. Just to think we had to go through all of this We were really EMOTIONALLY DISTRESSED
0
Replies (0)pV
philip V
1 reviews | Active since Jan 2020
16 Aug 2024, 09:50
Worst pathology service in the wolrd
This is the second time our daughter's tests were done through Toga. It has been more that 24 hours since we visited the doctor and when we phoned now, Toga said that the results might be done by 16:00 today. In the meanwhile, the dr cant describe meds until the results come out. The previous time we ended up in the hospital with my daughter for 5 days, because of the delayed results and could not administer meds as doctors does not want to write a subscription until they know what is wrong
Helpful (0)
|Replies (0)pV
philip V
1 reviews | Active since Jan 2020
16 Aug 2024, 09:50
Worst pathology service in the wolrd
This is the second time our daughter's tests were done through Toga. It has been more that 24 hours since we visited the doctor and when we phoned now, Toga said that the results might be done by 16:00 today. In the meanwhile, the dr cant describe meds until the results come out. The previous time we ended up in the hospital with my daughter for 5 days, because of the delayed results and could not administer meds as doctors does not want to write a subscription until they know what is wrong
0
Replies (0)NM
Nhlalala M
1 reviews | Active since Jan 2020
13 Dec 2023, 09:17
Payment required
Medical-aid paid for Covid test but I apparently owe R850, now even getting messages about a discount to settle that account.
Helpful (0)
|Replies (0)NM
Nhlalala M
1 reviews | Active since Jan 2020
13 Dec 2023, 09:17
Payment required
Medical-aid paid for Covid test but I apparently owe R850, now even getting messages about a discount to settle that account.
0
Replies (0)MN
Magda N
1 reviews | Active since Jan 2020
9 Jul 2023, 08:45
Good
I had to take some time to pay off an account. Each call and email I made and received from Toga lab debt department, I was met the most friendly, kind and understanding staff. Thank you for Helping me. Your Staff members are absolutely amazing
Helpful (0)
|Replies (0)MN
Magda N
1 reviews | Active since Jan 2020
9 Jul 2023, 08:45
Good
I had to take some time to pay off an account. Each call and email I made and received from Toga lab debt department, I was met the most friendly, kind and understanding staff. Thank you for Helping me. Your Staff members are absolutely amazing
0
Replies (0)