ZN
Zothile N
Active since Feb 2018
14
Reviews
0
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Reviews
14 reviews2 months ago
Terrible lab
Worst lab ever I was promised I would receive my results last week Saturday but that didn’t happen Then on Sunday I requested my results and received a preliminary report with the other results still pending but was assured I would receive them today. Today I request the rest of my results and they tell me that my results are not going to be sent to me and only sent to my doctor. I inform them that I have no objection to the results going to my doctor but I also require a copy but they insist that I cannot receive my own results. How can a patient be denied access to their own medical records for tests that they pay for. How is it that lancet releases results to patients in a patient portal but toga labs denies me my own information. Avoid this lab at all costs They are highly unprofessional I will be instructing me my medical aid not to process their payment, why must I pay for a service they did not deliver to me.
0 replies
2 months ago
Terrible lab
Worst lab ever I was promised I would receive my results last week Saturday but that didn’t happen Then on Sunday I requested my results and received a preliminary report with the other results still pending but was assured I would receive them today. Today I request the rest of my results and they tell me that my results are not going to be sent to me and only sent to my doctor. I inform them that I have no objection to the results going to my doctor but I also require a copy but they insist that I cannot receive my own results. How can a patient be denied access to their own medical records for tests that they pay for. How is it that lancet releases results to patients in a patient portal but toga labs denies me my own information. Avoid this lab at all costs They are highly unprofessional I will be instructing me my medical aid not to process their payment, why must I pay for a service they did not deliver to me.
0 replies
11 months ago
Confused agents
A transaction was processed to my virtual card without my permission. I went to secure chat to ask if the transaction could be reversed. They provided me with the phone number 0875774107 to call. I called this number and received no assistance. I have been on the call for over an hour getting passed around to different departments , all of which claim they are not the relevant department to assist me. I was given 4 other different numbers to call. All of the people who answered claimed they were not the right department to call. I have wasted time and airtime and have received no assistance. The last attendant I called was so rude and went on to hang up on me. This is the third time I am writing a bad review about FNB this year. My issue is always the same, no one can assist you and they can’t even refer you to the correct department that can assist. Anyone considering joining FNB should really reconsider. This is probably the worst bank on South Africa.
58 replies
12 months ago
Unauthorised medical aid claim
I received a claim email from my medical aid that a claim from Clicks has been processed to my medical aid today. I haven’t even been to Clicks this month
58 replies
12 months ago
Terrible service - retirement annuity division is unreachable
I opened a retirement annuity account with FNB. My previous provident fund then transferred my provident funds to my FNB retirement annuity on 7 April. These funds still do not reflect in my FNB retirement account. I followed up with fnb via their email FNBWITransferSupport@fnb.co.za and was told that the funds were allocated and would reflect in 3-5 days. The funds still do not reflect. I I have spoken to fnb agents via secure chat who have all provided me incorrect contact details to contact the relevant department. When I eventually found the right number I was promised that I would receive a call back regarding my query. No one has called me back. When I reach out for assistance on my fnb app , the agents on secure chat keep telling me it is not their division and cannot assist. Truly disappointed. Stay away from FNB at all costs.
116 replies
14 months ago
Terrible delivery service
I ordered my card on 13 February. I received communication on 19 February that My card would be delivered on Thursday 20 February but it wasn't I reached out to FNB that Thursday evening and I was told the courier would contact me I did not get a call from the courier I then left a review on hello Peter about the situation on 27 February On 28 February I received a call that my card would be delivered that day, I waited all day and nothing was delivered It has been over two weeks and I have still not received my card I do not know what to do. The delivery time was supposed to be 5-7 working days Truly disappointed in FNB and it’s delivery partner
71 replies
14 months ago
FNB card not delivered
I placed an order for a business card on 13 February. On 19 February I received a message on the FNB app that my card would be delivered on 20 February. I waited all day for the card and there was no delivery. I reached out to FNB the same day and was told that the courier would call me. I waited for the call and no one called. I did a second follow up on 24 February and I was told that my card was scheduled for delivery. Today is the 27th of February and I have not received any communication from the courier or FNB. I then spoke to an agent via the secure chat and asked if my card could be sent to my FNB branch, the agent assisting told me I should just reach out to deliveries. No one has been able to help me in two weeks. This is the worst service I have ever received from FNB. I am truly disappointed.
71 replies
20 months ago
Ubereats Drivers *****ing food
I placed an order on the @UberEats app on 18 August 2024. I tracked the driver as he came to my place. I told him to dial 28 at the gate and I would open for him. The driver sent me a message saying he had arrived and that he was in my complex which was strange as I had not opened. I asked where he was as I could not find him, he said he was in my complex however I did not see him. I asked him what unit number he was at and he completed the order without delivering to me. I tried to call the driver multiple times through the app but the call failed. All I was left with was a picture of the food on the ground taken via the app by the driver, yet the food was nowhere to be found. I immediately sought help on the Uber app and over an hour later the response was that the driver had followed the policy therefore I was ineligible for a refund. They told me to keep my notifications on next time. I explained that I had been in communication with the driver the entire time but @UberEats gave me the same response and moved on. I am so upset. I will never use Uber eats again. The drivers are clearly *****ing our food and Uber does not even care. This app is a waste of time and hard earned money
0 replies
43 months ago
Worst courier ever
Fastway sent an email saying that I would receive my order today. I stayed till late at the office waiting for my delivery, nothing came. I called Fastway and was on hold for 10 minutes and never got attended to. I then got the phone number of the driver that the website claims delivers in my area, the driver gave me another drivers number, called the second driver, he gave me a different driver's number, the third driver didn't even answer my call. At 17:00 I decided to leave the office because I wasn't going to wait all alone in the office building, completely unaware whether the package would even be delivered. I am so disappointed in the service from fastway.
0 replies
64 months ago
Vodacom wifi fraud
We have vodacom wifi at my house. The connection was really bad so we called them to fix it. The agent I spoke to asked for the wifi password during the whole process. I gave him the password and my issues were resolved. The next day I got disconnected from the wifi and it said my password was incorrect. I called vodacom about this and they asked for the mac address and fixed the issue. Less than an hour later, my wifi was saying incorrect password again. I literally cannot connect to my own wifi because of this password issue but when I log on to my vodacom profile my data usage keeps increasing. Usually we use about 50gigs per month but now it hasnt even been a month and our wifi usage is at 85gigs This is strange. I dont know what vodacom is doing but it is completely unacceptable I will be cancelling my wifi with them immediately. This is the worst service ever
122 replies
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1 Star
14 (100%)