Nightmare Tommee tippee Sippy cup

Bought a Tommy tippee sippy cup with Straw for my daughter for R200 and it was a waste of my money. That straw is soo hard to pull my toddler always used to cry when ever I gave her to use, I then tried it my self that thing is even harder for me as an adult. they should have tasted their products product before sending it put .What a waste of money .I would like to get my money back ,I'm a unemployed single parent who thought was buying a good product for my baby instead I bought *******