Very, Very Bad Service!

Actually it is Toms Rivonia but there is no option. Bought a Epiphone Starling Acoustc Guitar from them in October 2023 with a year warrantee, 5 months in, and the bridge came loose. I returned the guitar and heard all kind of stories except that the bridge was glued on to a painting surface. The Mr big Santhan Reddy sent me an e mail adise me they will fix it and let me know when it is ready. Meaning they will re - glued it to the painting surface and in 5 months time the same scenario will occur, therefor I refused a repair. Going for 4 weeks now arrogant Mr Reddy hasn't refund me and don't answer my call I made today. Now arrogant Mr Reddy, if there is no feedback on my refund by Wednesday 12/03/25 - I will forsure see you in court.

I had bad experience with Toms Rivonia since the day of purchase for action and intonation set up. They are a useless bunch to deal with - think twice before you deal with them. Cheers!