Top Car panelbeaters, not so Top

I have to have my vehicle repaired at Top Car panelbeaters Kuruman, they are the service provider for Miway. Thus far it has been a nightmare, and my car isn't at the workshop yet. Their employees are rude and not helpfull at all. We live in Kathu so I have to phone to get all the info I need. I have been told by one lady that she has too much work and cannot help me. Others told me they will phone me back which doesn't happen. Consultants at Miway just say they are sorry. I am at a loss, never had I seen such pathetic incompetency.