Top Copy Poor Customer Service

Good day. I would like to lay a complaint against Sherri from Top Copy Newlands Cape Town. What started as great customer service turned out to be horrific and extremely disappointing and a let down from a printing company I really respected and had placed my high hopes on as a business that will help me with me gift wrapping needs for our business. I went to Top Copy approximately 3 weeks ago and had a meeting with Sherri and her other colleague to ask the company to make shirt packaging boxes and swing tags. I stressed to Sherri that I have money to pay that week and needed the quote asap and she agreed. The nightmare ordeal began. I wait for 4 days checking my emails and nothing appeared and I called the office and she was busy and left a message and a reminder NOTHING came through . I called the following day a bit annoyed and she came back to tel me that she thinks it would be too expensive for me which angered me because she doesn’t know who I am to make that decision for me. I gave her option 2 to get a quotation for branded gift wrapping paper instead of “too expensive boxes” and too another 2/3 days to refer me to a less and cheaper company in pine lands . I responded to her email and totals her that I am disappointed that she has decided to make all these decisions for us and gave her another chance because I really love Top Copy quality. Till this very minute I have not received not 1 quotation and it’s been 2/3 weeks of begging her to give me quotations and do her work and we will make the decision as a company. I write this complaint publicly because some employees can sabotage a company till it literally close down without the owners awareness of how their trusted employees treat their customers. I’m very angry and saddened to be looked down up and a well seasoned Brand Director who walked in through their doors warm and optimistic to be treated like a piece of nothing. Please can management do an investigation. Her role is sales and she has deliberately refused to take my money for their business.