Severe Service Failures at Top T Tiles Clayville Branch

I’m extremely frustrated with the extremely terrible service we received at the Top T Tiles Clayville branch. We visited the store to purchase tiles and decided to buy more. The salesperson told us to proceed to payment, but at the register, we were informed the tiles were out of stock. Despite this, we were accused of lying when we questioned how an advertised product could be unavailable.

Our request to speak with the store manager was initially ignored. After contacting head office, the manager appeared and began shouting at us. Furthermore, our interactions with Cindy and Retubella were shockingly unprofessional, with Cindy displaying overt rudeness.

This is unacceptable. Top T Tiles needs to urgently train their staff in basic customer service and effective store management. Their utter lack of people skills and professionalism has severely impacted our experience. As regular customers for our business, we are profoundly disappointed and expect immediate improvements.