Fail to deliver, poor service, extreamly frustraiting and daylight robbery!

<p>We had Rudi (business owner) personally come to inspect our raw substrain floor and to give a quote for job.</p> <p>We then got told that or floor had some hollow patches and that we need to pay a extra fee to repair the floor.</p> <p> </p> <p>We paid the extra amount to which at our ignarance of concrete and how it needs to be repaired, the team came in with a sanding machine to skim the surface and not repair the hollow substrate.</p> <p> </p> <p>The floor was then cast on the 9th of June 2016 once all was finished the consistancey of floor quality was obvious to the untrained eye, some areas smooth others very rough with incosistant texture.</p> <p> </p> <p>By this stage we had paid in full.</p> <p> </p> <p>After no longer than a week, this product that was sold to us to be "The most endurable product on the market" started to crack in a few areas.   At first I expected to odd crack, but a day later the cracks started to lift off the substrate all over the house.</p> <p> </p> <p>We then had back and forth arguments as the floor was meant to be "repaired" and to my shock Rudi said it was our fault that the floor lifted to our faulty substrate!</p> <p> </p> <p>He then suggested another company to remove the whole substrate and and recast the floor at a extra R6k!</p> <p> </p> <p>We then decided this is taking far to long to keep arguing and went ahead to get the floor repaired... again!</p> <p> </p> <p>The company that repaierd the floor came back to re cast about 6 times as they kept laying a fautly mix.  and then a dozen times more to do patch work.</p> <p> </p> <p>By this stage I was ALOT MORE researched regarding cement and its mixtures, screed flooring products etc</p> <p> </p> <p>We had now booked a date with Rudi and the team to come recast as they had agreed to but down a new layer for us now that the floor was ready to be cast ... 5 months later.</p> <p> </p> <p>After endless back and foth trying to land a date on when to have them come in, we finally got a date.</p> <p> </p> <p>And the day before they were ment to arrive I got a phone call from Rudi saying that their workers had an accedent and were unable to work.</p> <p> </p> <p>Then he said that he has "Delivered" all he needs to and feels he no longer owes us any products or services.</p> <p> </p> <p>We now have paid these guys a total of Total of R14,292 and have no floor...</p> <p> </p> <p>I then took the liberty of getting floor paint and painting the floor myself! as my wife and I had had enough after 6/7 months of living in a 10th of our own home.</p> <p> </p> <p>We have issued a small claims summons and we shall see what the next 14 days reveal.</p> <p> </p> <p>I highly warn against this company, for their work ethics, always broken promises, poor product quality and always rushed working condisions.</p>