1 reviews | Active since Member
I bought a stove December 2020 by June 2021 the oven stopped working I called Mohamed and he promised to send an electrician to fix it but dololo I kept on reminding him to send the electrician, time went by October 2021 it started acting up some plates were not working, buttons were not switching on and the on/ lighter button was not working I called Mohamed again and he said he will order them and send me the electrician to fix it still time went by no electrician he started ignoring my calls, I called him with a different number and pretended I wanted to buy a new stove went to him, promised to send everything on Friday 10 December 2021 I called him, boom he ignored my calls again time went by still waiting for Mohamed. March 2022 was trying to cook switched on my stove and the gas was coming out of the stove luckily I heard te sound of gas I didn't light the fire, the gas was smelling all over the house if I did light that fire we could be taking a different story, I called Mohamed and send him a message to come and pick up the stove as it almost killed us he responded "" You dont want the stove no problem, Don't use it Remove it, If its not working dont use it, I mean I have a fridge from hisense they refuse to help me because the model is discontinued I fixed and sold it"" after months of chasing him to come and fix it, the stove is not even 2 years old and it has 3 years guarantee. TOPGAS BENONI HAVE A VERY BAD CUSTOMER SERVICE AND I WOULD NEVER RECOMMEND IT TO ANYONE EVEN FOR MY WORST ENEMY OR SATAN NEVER STAY AWAY