TE
TopGas Elegant Gasstoves
Unclaimed Business
TE
TopGas Elegant Gasstoves
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Bongiwe T
1 reviews | Active since Jan 2020
20 Jun 2022, 05:11
BAD STOVES AND BAD CUSTOMER SERVICE
I bought a stove December 2020 by June 2021 the oven stopped working I called Mohamed and he promised to send an electrician to fix it but dololo I kept on reminding him to send the electrician, time went by October 2021 it started acting up some plates were not working, buttons were not switching on and the on/ lighter button was not working I called Mohamed again and he said he will order them and send me the electrician to fix it still time went by no electrician he started ignoring my calls, I called him with a different number and pretended I wanted to buy a new stove went to him, promised to send everything on Friday 10 December 2021 I called him, boom he ignored my calls again time went by still waiting for Mohamed. March 2022 was trying to cook switched on my stove and the gas was coming out of the stove luckily I heard te sound of gas I didn't light the fire, the gas was smelling all over the house if I did light that fire we could be taking a different story, I called Mohamed and send him a message to come and pick up the stove as it almost killed us he responded "" You dont want the stove no problem, Don't use it Remove it, If its not working dont use it, I mean I have a fridge from hisense they refuse to help me because the model is discontinued I fixed and sold it"" after months of chasing him to come and fix it, the stove is not even 2 years old and it has 3 years guarantee. TOPGAS BENONI HAVE A VERY BAD CUSTOMER SERVICE AND I WOULD NEVER RECOMMEND IT TO ANYONE EVEN FOR MY WORST ENEMY OR SATAN NEVER STAY AWAY
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Bongiwe T
1 reviews | Active since Jan 2020
20 Jun 2022, 05:11
BAD STOVES AND BAD CUSTOMER SERVICE
I bought a stove December 2020 by June 2021 the oven stopped working I called Mohamed and he promised to send an electrician to fix it but dololo I kept on reminding him to send the electrician, time went by October 2021 it started acting up some plates were not working, buttons were not switching on and the on/ lighter button was not working I called Mohamed again and he said he will order them and send me the electrician to fix it still time went by no electrician he started ignoring my calls, I called him with a different number and pretended I wanted to buy a new stove went to him, promised to send everything on Friday 10 December 2021 I called him, boom he ignored my calls again time went by still waiting for Mohamed. March 2022 was trying to cook switched on my stove and the gas was coming out of the stove luckily I heard te sound of gas I didn't light the fire, the gas was smelling all over the house if I did light that fire we could be taking a different story, I called Mohamed and send him a message to come and pick up the stove as it almost killed us he responded "" You dont want the stove no problem, Don't use it Remove it, If its not working dont use it, I mean I have a fridge from hisense they refuse to help me because the model is discontinued I fixed and sold it"" after months of chasing him to come and fix it, the stove is not even 2 years old and it has 3 years guarantee. TOPGAS BENONI HAVE A VERY BAD CUSTOMER SERVICE AND I WOULD NEVER RECOMMEND IT TO ANYONE EVEN FOR MY WORST ENEMY OR SATAN NEVER STAY AWAY
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Replies (0)AS
Annette S
1 reviews | Active since Jan 2020
14 May 2021, 05:39
Don't trust TopGas Elegant Gasstoves in Benoni
I bought a stove through a sales agent. Was told that it was returned from a restaurant, as they realised that it wasn't for commercial use. Guarantee still intact. I was promised delivery that Friday. The Friday afternoon I was told that the burners had to be replaced, and that I will get delivery the following Friday. That Friday also came and went. When Mohammed arrived on the Saturday, he had to ask my neighbours to help carry stove in. He then said the stove was used as a demo in a cook-off and needed a wipe down. I actually had to scrub it. He also never brought a manual, but explained how to switch the oven on. Which I followed to the letter. The oven didn't work and the technician came to fix the switch, as something internal was broken off. This was on 17 April. I used the oven about 2 to 3 times after that. On Mother's Day, I switched it on and almost immediately smoke came out between the burners and the oven. I spoke to the agent and the technician, but apparently I have to pay for the call out and replacement. They supply the technician with the parts. In a voicenote sent to the agent it's apparently user error. How, I would like to know? Mohammed is not available to his agent and has not answered any questions since the voicenote. Yes, I'm furious,as I have paid good money. So no, I won't recommend this company, as everything is great, till you have a problem.
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Annette S
1 reviews | Active since Jan 2020
14 May 2021, 05:39
Don't trust TopGas Elegant Gasstoves in Benoni
I bought a stove through a sales agent. Was told that it was returned from a restaurant, as they realised that it wasn't for commercial use. Guarantee still intact. I was promised delivery that Friday. The Friday afternoon I was told that the burners had to be replaced, and that I will get delivery the following Friday. That Friday also came and went. When Mohammed arrived on the Saturday, he had to ask my neighbours to help carry stove in. He then said the stove was used as a demo in a cook-off and needed a wipe down. I actually had to scrub it. He also never brought a manual, but explained how to switch the oven on. Which I followed to the letter. The oven didn't work and the technician came to fix the switch, as something internal was broken off. This was on 17 April. I used the oven about 2 to 3 times after that. On Mother's Day, I switched it on and almost immediately smoke came out between the burners and the oven. I spoke to the agent and the technician, but apparently I have to pay for the call out and replacement. They supply the technician with the parts. In a voicenote sent to the agent it's apparently user error. How, I would like to know? Mohammed is not available to his agent and has not answered any questions since the voicenote. Yes, I'm furious,as I have paid good money. So no, I won't recommend this company, as everything is great, till you have a problem.
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