Poor communication and service

I am very disappointed by Torga Optical Carnival City and lack of clear communication. I went to Torga for eye test and glasses. I am diabetic and needed prescribed glasses . I was advised about specification of my lenses but not the cost implications. I was also not advised about the prices of frames. I was tasked to pick any two frames from their special. I was only aware that I picked up expensive frames by default when I went to pick up my glasses. Torga used all my medical aid funds. I paid plus 15k for glasses .Torga overcharged me and very expensive.