Not the electrical repair company you would hope for ...

I asked this company to assist in getting a damage report of my inverter who had to be asked twice to come around to my place to remove my inverter and the lithium battery to send it to SegenSolar for a damage assessment. This was on the 17th of May 2024. They charged me a callout fee of R1437.50 to remove the inverter and battery. I contacted SegenSolar on 13 June 2023, they deny ever receiving my inverter after I provided its serial number. They can see when it was purchased in 2020 though. The reply from Craig ***ner) was that he will gladly credit me and return the inverter for "pickup" once they receive it from SegenSolar (who denies ever having it). Hopefully I won't need to open a case of theft with the police, but be careful in dealing with this company ...