Owner is unprofessional, unwelcoming and unfriendly

I called to ask about the duration of a package. The time was not advertised so yeah that is unprofessional in advertising. Client should know how long a treatment is and if investing the money is worth it for that time or not. Secondly, there were two numbers on the site. Both didn't work. Unprofessional and unreliable in my opinion. I then had to google to find another number. Called the number. The lady answers just saying hello. I didn't know if this was the place or not. I had to ask. She just says yes. Tone is very cold. Not friendly. Not welcoming. So I asked about the package. I think she wasn't paying attention. I had to repeat what I said. Also not cool. The package was a long sentence. Pay attention when someone is speaking to you maybe? The I said ok thank you so much and the call was cut. She didn't say thank you. Didn't say bye. Was not welcoming or friendly at all. I know another place that is more expensive than this place and guess what. I will pay that extra because if this lady can act like this over a call, what is she like in person?? Not impressed.