KA
Kaahsifa A
Active since Nov 2018
7
Reviews
0
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Reviews
7 reviews36 months ago
Make mistakes and expect you to pay for it - horrible experience
Netflorist will change your personalised text into whatever they please if they cannot print out certain characters They accept special characters and numerics into their textbox, accept your personalised message, take your money, receive it for printing, do not call you to confirm that these characters cannot be printed then change it to whatever they please making the message non-sensical. Netflorist refuses to admit that they were lacking in customer experience. they feel that they have the right to change your personalised text and do as they please and that it is your fault for entering in special characters and numbers, not theirs. When you call the call center, they will say that there is nothing that they can do and that you need to accept it or they will return it but take a portion of your money away too. so you are actually paying for their lack of consideration toward pleasing the customer. I received a lot of entitlement and lack of care via the call center. You, the customer, are wrong and they are right as they are not liable to call you back so they may do as they please. You will need to constantly call the call center because they do not make true to their promises to call you back and ensure that you are satisfied. They will literally say I will escalate the matter then never call you. back. Their famous line is that there is nothing they can do, they are not liable for this. I must pay for them to come take the product away. I received a lack of care, consideration, and acknowledgment of my plight. They refuse to re-print the product and do the exchange at no cost to me. This was my fault and they stick to that. When you call the call center, they do not log comments on the call. You have to everyday re-mention your plight. When the product was delivered, the lady said that she will be there in 10 minutes but came an hour later keeping my gifter waiting and wasting time not checking off boxes on her to-do list. Netflorist refused to acknowledge my plight on any of the above grievances saying that I am bringing up issues and want to get people fired when I never mentioned anything of this sort. it felt like they just couldn't handle the number of complaints and decided to make me the evil one in the picture. all I wanted was an exchange at no cost to me. that's it. The service of this specific agent can really be improved from my perspective. I had a work colleague mention that she went through the same thing and now she no longer uses the company due to such ill-treatment. They have lost me and my friends and family too. Everyone is appalled by their lack of customer experience. Really not impressed.
0 replies
52 months ago
Great customer service
Wellness warehouse verdi center in Randburg has brilliant, caring, knowledgeable and willing employees. It's such a pleasure to walk into the store and be services. Optimal client experience. Love and appreciate the employees. Such caring individuals. If wellness warehouse can get products delivered to the store quicker when an order is made on a product that isn't in the store that will be great.
0 replies
52 months ago
Extremely pathetic service
Not an optimal client experience. My complex fired them. You'll be smart to choose another company. Things I experienced: Lack of empathy Lack of care Lack of consideration Rudeness Unwillingness Entitlement Broken promises Bad client experience overall
0 replies
66 months ago
Did not get value for money
Very friendly staff. I had an issue where what was promised to me over a call was not given to me. I paid expecting something and got less. I contacted to tell them that I did not get my money's worth and that the staff messed up and forgot to do what they promised. All I got was an apology. They didn't make me feel valued. Didn't compensate me for the lack of value for money. I think it will be nice if they could give the customer what they deserve even after finding out the customer received a service lacking in value paid.
0 replies
66 months ago
Game Cresta unreliable
Multiple times was promised that i will get a call when they get stock. They said next week every time. Every time I had to call to find out. It has been months now. I understand that call won't come to me now.
112 replies
66 months ago
Unfriendly staff
They need to learn to treat their customers better. Very unfriendly they can be. Also don't own their flaws when they mess up. Make it the customer's fault. Be more friendly guys. Humble yourself.
0 replies
66 months ago
Owner is unprofessional, unwelcoming and unfriendly
I called to ask about the duration of a package. The time was not advertised so yeah that is unprofessional in advertising. Client should know how long a treatment is and if investing the money is worth it for that time or not. Secondly, there were two numbers on the site. Both didn't work. Unprofessional and unreliable in my opinion. I then had to google to find another number. Called the number. The lady answers just saying hello. I didn't know if this was the place or not. I had to ask. She just says yes. Tone is very cold. Not friendly. Not welcoming. So I asked about the package. I think she wasn't paying attention. I had to repeat what I said. Also not cool. The package was a long sentence. Pay attention when someone is speaking to you maybe? The I said ok thank you so much and the call was cut. She didn't say thank you. Didn't say bye. Was not welcoming or friendly at all. I know another place that is more expensive than this place and guess what. I will pay that extra because if this lady can act like this over a call, what is she like in person?? Not impressed.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (14.285714285714286%)
3 Star
1 (14.285714285714286%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)