They don’t deserve any stars!!! I ordered some safety shoes through their website at the beginning of May and I am STILL waiting

They don’t deserve any stars!!! I ordered some safety shoes through their website at the beginning of May and I am STILL waiting. I was dealing with a gent called Ruan Jacobs who was obliging and apologetic for the delay and when I requested a refund he told me now problem, to send my details and that was the last I heard. They/ he are ******. The WORST part is I am clearly not the only one who has been ****med by them yet you can still order stuff online and make payment to them through PAYFAST. How can this be allowed? I will most certainly be getting in touch with them too. Infact, whilst I am at it, I will notify Shopify too. They power this website. Very unhappy.