Totally Home and Mahesh - not for the faint hearted or end-user customers.

We received a number of Totally Home cast iron pots as a gift. Pretty soon the enamel started cracking on a number of them. We made contact with Totally Home to try and understand what the process would be to get the pots re-enameled. After being pushed from pillar to post we were finally connected to their Operations Director, Mahesh. This is where it all fell apart. Basically, in the rudest and most obnoxious way possible, Mahesh made it know that a.) only people who have too much time on their hands complain and b.) he only deals with resellers and not end-user customers, and finally that he (and Totally Home) are not interested in entertaining our questions or helping us find a solution to the problem. An interesting approach to customer query resolution. Needless to say, our gifted pots are now Totally Gone and we will NEVER support this brand and company again.