Poor customer service and lack of integrity

I've messaged, I've called and still no response, I haven't received my order or refund yet. I've been extremely patient and if I didn't make contact or follow up I never received feedback about my order. I paid in July, I followed up at the end of July again. I received half my order at the end of August. I followed up consistently and was advised I would receive it at the end of November. I am really disappointed, Covid has affected all of us, many businesses has suffered due to the lockdown and restrictions. It is really sad. However it doesn't excuse that the business didn't keep their word. I've either been blocked or the Facebook has been taken down.