DV
Deveshnie W
Active since Dec 2010
35
Reviews
0
Industries
Reviews
35 reviews30 months ago
False advertising & lack of customer support.
Good day, I saw an adverti*****t online for the Mainstay 3 cast iron pans. It was advertised as R249. However when I tried checking out it reflected as R299. I contacted Game via FB messenger and WhatsApp. The next day I got a response indicating that you are sorry, however it is R299. Yesterday the Game adverti*****t appeared again indicating the price is R249. I'm really disappointed. Please look into this.
5 replies
38 months ago
Price discrepancies
Good day, I'm really disappointed and upset. We needed milk and checked the Pnp ASAP app. The Parmalat milk is advertised on the Pnp ASAP app as R79.99. Because we needed 6 boxes we decided to go into the store at Mall of Africa. This is due to the Pnp ASAP delivery vehicles not having the capacity to carry the amount on the vehicle(s******s). When we got there, the price is R116.99. I spoke to one of the staff and was advised nothing can be done, if I want it for that price it needs to be done via the app. There is no indication on the app stating that this is online only. This is ridiculous and defeats the purpose of going in to the store. - I need to pay delivery, admin and a tip to the driver. - How is the person going to transport it? The lack of interest and willingness to assist at the store is disappointing and frustrating. This seems to be an on going issue.
1 reply
52 months ago
Incompetent and pathetic customer service.
We had the worst experience with Telkom over the past few weeks about upgrading our contract. We complained and didn't receive any assistance, eventually we went to the Centurion Mall branch yesterday and were assisted. The sales consultant 'Marks' advised we take the OPPO A54s. When we were updating the phone we were absolutely disappointed with the quality, the phone was lagging the front facing camera picture quality was terrible. We are absolutely disappointed and upset. A product of inferior quality was sold to us. We took the phone back and spoke to Marks as well as Gladys, the manager, we were told they can't exchange the phone for a different model. We didn't even have the phone for 24hours we are utterly disappointed with the quality of OPPO. We've been here over an hour trying to resolve this. Gladys has left us standing here, Marks has excuses. This is pathetic service Telkom.
0 replies
52 months ago
Disappointing and poor customer
Really disappointed with telkom. My contract is due for an upgrade. I went into the Mall of Africa branch in Jan only to be told the cellphone is available, however the watch that is part of the deal is out of stock. They aren't able to process the request as both items need to be in stock. The same product was advertised in Feb, we went back to the branch only to be told that the deal is no longer available. We showed the consultant the deal on the website but she was adamant it wasn't. Called telkom sales last week and the consultant said the deal is still valid, however there is no stock, I should call back on Mon. After waiting for over 30 minutes on the phone today for a consultant, I was advised new stock only comes in on the 1st of each month, therefore I need to wait for March. Why is the item being advertised if there is no stock, why is the feedback inconsistent?
0 replies
59 months ago
Pathetic customer service
We reside in Midrand, 5mins away from Mall of Africa. We went to the Ocean Basket in Blue hills and were really impressed with the service and food,thus we've been going the extra distance due to this. It's my daughter's birthday and due to Covid we decided to call and collect. We've been waiting for the collection notification and didn't receive anything, called the number on the website and it's been engaged. Found an alternate number and was told it's be ready a while, they didn't see the message. This is really disappointing, we spend a lot of money on a regular basis and find this unacceptable. Sent a message via fb messenger and was told it's not the right number I should Google or use Facebook. Nil concern or recognition about my complaint.
0 replies
64 months ago
Poor customer service and lack of integrity
I've messaged, I've called and still no response, I haven't received my order or refund yet. I've been extremely patient and if I didn't make contact or follow up I never received feedback about my order. I paid in July, I followed up at the end of July again. I received half my order at the end of August. I followed up consistently and was advised I would receive it at the end of November. I am really disappointed, Covid has affected all of us, many businesses has suffered due to the lockdown and restrictions. It is really sad. However it doesn't excuse that the business didn't keep their word. I've either been blocked or the Facebook has been taken down.
0 replies
66 months ago
Unacceptable customer service
Good day, we are really upset to find out that my mum's life policy has been cancelled without prior notification. My mum has had this policy for many years, I noticed that the premiums were not being deducted. When I followed up, we were told it's been cancelled. This is poor customer service and unacceptable.
2 replies
69 months ago
Great service
We went to House and home Centurion Mall. We were assisted by a lady named chaleen(not sure about her Surname - think it's Holo). She was fantastic and a pleasure to work with. We appreciate the excellent service. She gave us a follow up call today. This is what good customer service looks like.
0 replies
75 months ago
Incorrect advertising
I just spoke to Natasha and am very disappointed with the feedback regarding the payment Holiday. I was told that half the payment will still need to be paid and I will be in arrears, there after full payment plus the additional amount will need to be made. Why is it being advertised if you aren't willing to assist. Regards,
0 replies
77 months ago
Disappointing service
Good day, I am so upset and disappointed with the service I received from Telkom. I've been a customer for a while and have multiple contacts, so does my husband. My current contract is up for renewal and I seriously considering moving. On the 24.12.2019 an attempted deduction was made on my bank account for the monthly premium, there wasn't funds in the account, so it bounced. Funds were available from the 25.12.2019. The premium went off on the 02.01.2020 R599.62. I started receiving sms's indicating I'm in arrears, I was handed over!!! I called the call center, I can't recall who I spoke to, I was on the call for 30mins, I maybe spoke to the consultant for 10 minutes or so, but was on hold the rest of the time. I ended up sending my bank statement to the consultant as she couldn't see the payment. I did not receive any feedback, the interaction was frustrating and useless. I called again, spoke to someone else, she seemed to know what was going on and indicated it would take a week or two to reflect, she logged it against my account. I'm still receiving sms's, it wasn't resolved, I called yesterday, spoke to Millicent, she was rude and I was not willing to talk to her further. I asked to speak to the TL, after a while, she came back and advised the TL is busy with a complaint and will get back to me. I'm still waiting for Thando Dlamini to contact me, I'm still waiting for the problem to be resolved. This is truly rediculous.
0 replies
Review Distribution
5 Star
1 (2.857142857142857%)
4 Star
0 (0%)
3 Star
1 (2.857142857142857%)
2 Star
11 (31.428571428571427%)
1 Star
22 (62.857142857142854%)