Refund for bash

Totalsport Sammy Marks Pretoria 😠😠😠😠

Dad bought me Nike shoes so size was too small I went to the store today after receiving my gift to do a refund so I get my different shoe here what happened three ladies at cash dask doing cash up before 7pm me and other two customers were instore and I was the one at the cash dask I sent a receipt to one lady who work instore other two ladies they were busy saying can't do refund. My question is this how staff treat customers when they do refund.. That why we no no longer visit store because of service they are giving us... Totalsport Sammy Marks customer service is so bad.. Now I have to celebrate my birthday with shoes on me