TO
Touch Of Gold
Unclaimed Business
TO
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Touch Of Gold
Touch Of Gold has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Touch Of Gold across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDR
DONAVAN R
1 reviews | Active since Jan 2020
20 Dec 2025, 06:59
Selling jewellery in freezer bags
I buy a watch from the phoenix plaza store And then ask the guy to put in a box He then tells me the box will cost R25 What kind of a jewellery store sells jewellery and give customers in a freezer bag. Will never support touch of gold again. If touch of gold wants customer loyalty and satisfaction they will need to seriously think about what customer service is and start acting on it
Helpful (0)
|Replies (0)DR
DONAVAN R
1 reviews | Active since Jan 2020
20 Dec 2025, 06:59
Selling jewellery in freezer bags
I buy a watch from the phoenix plaza store And then ask the guy to put in a box He then tells me the box will cost R25 What kind of a jewellery store sells jewellery and give customers in a freezer bag. Will never support touch of gold again. If touch of gold wants customer loyalty and satisfaction they will need to seriously think about what customer service is and start acting on it
0
Replies (0)AN
Adhika N
1 reviews | Active since Jan 2020
11 May 2025, 08:24
Touch of Gold stole my child's money
TOUCH OF GOLD BLUFF STOLE MY CHILD'S MONEY a general right to return (a “cooling off period”); for seven days after delivery; for any reason; without penalty.21 Jan 2025 https://www.michalsons.com Returns Policy under the Consumer Protection Act in South Africa ONE DAY AFTER PURCHASE SHE REFUSED TO GIVE MY CHILD HIS MONEY SO THAT HE CAN BUY ME A MOTHERS DAY GIFT I ACTUALLY WANT
Helpful (0)
|Replies (0)AN
Adhika N
1 reviews | Active since Jan 2020
11 May 2025, 08:24
Touch of Gold stole my child's money
TOUCH OF GOLD BLUFF STOLE MY CHILD'S MONEY a general right to return (a “cooling off period”); for seven days after delivery; for any reason; without penalty.21 Jan 2025 https://www.michalsons.com Returns Policy under the Consumer Protection Act in South Africa ONE DAY AFTER PURCHASE SHE REFUSED TO GIVE MY CHILD HIS MONEY SO THAT HE CAN BUY ME A MOTHERS DAY GIFT I ACTUALLY WANT
0
Replies (0)TP
Tiffany P
1 reviews | Active since Jan 2020
16 Nov 2023, 05:28
****s
Touch Of Gold Liberty Mall- PMB Touch Of Gold @vishaan this company is the worst customer service full of lies and cannot live up to their 1year guarantee , I am fighting for over two months for them to replace or fix my items purchased from thee Liberty Midlands Mall store and the Pavillion store.
Helpful (0)
|Replies (0)TP
Tiffany P
1 reviews | Active since Jan 2020
16 Nov 2023, 05:28
****s
Touch Of Gold Liberty Mall- PMB Touch Of Gold @vishaan this company is the worst customer service full of lies and cannot live up to their 1year guarantee , I am fighting for over two months for them to replace or fix my items purchased from thee Liberty Midlands Mall store and the Pavillion store.
0
Replies (0)FH
Fathima H
1 reviews | Active since Jan 2020
10 May 2023, 18:00
#MothersDayTreats worse shopping experience
Very disappointed with the service very over priced they do not allow refunds even if you want to do it the next day definitely not advisable to buy from them purchased a watch for R150 i called the same day to tell them i want a refund as this is not fitting the person I purchased it for but instead the manager was rude abrupt and never gave me a chance to speak
Helpful (0)
|Replies (0)FH
Fathima H
1 reviews | Active since Jan 2020
10 May 2023, 18:00
#MothersDayTreats worse shopping experience
Very disappointed with the service very over priced they do not allow refunds even if you want to do it the next day definitely not advisable to buy from them purchased a watch for R150 i called the same day to tell them i want a refund as this is not fitting the person I purchased it for but instead the manager was rude abrupt and never gave me a chance to speak
0
Replies (0)AR
Andresha R
1 reviews | Active since Jan 2020
21 Oct 2021, 15:13
Useless guarantee policy
I purchased a chain with a pendant from touch of gold on the second phase of Chatsworth centre at the end of August. After 1 month the color started to fade and flake away. I went back to the store with my guarantee slip, they took it for assessing. I just got a message from them saying there scratches on the pendant so it won't be covered. It's not difficult to see the color fading and the gold flaking off. When you purchase items they always reassure you that there's there's guarantee if you have a problem with the item. But when you actually do have a problem, they have excuses. Their policies and services are unprofessional and pathetic. I am absolutely disappointed with their service and will definitely not be supporting them in the future.
Helpful (0)
|Replies (0)AR
Andresha R
1 reviews | Active since Jan 2020
21 Oct 2021, 15:13
Useless guarantee policy
I purchased a chain with a pendant from touch of gold on the second phase of Chatsworth centre at the end of August. After 1 month the color started to fade and flake away. I went back to the store with my guarantee slip, they took it for assessing. I just got a message from them saying there scratches on the pendant so it won't be covered. It's not difficult to see the color fading and the gold flaking off. When you purchase items they always reassure you that there's there's guarantee if you have a problem with the item. But when you actually do have a problem, they have excuses. Their policies and services are unprofessional and pathetic. I am absolutely disappointed with their service and will definitely not be supporting them in the future.
0
Replies (0)PD
Premilla D
1 reviews | Active since Jan 2020
29 Sept 2019, 10:37
Classy Gold Plated Jewelry!
A brilliant concept. What great gifts at phenomenal prices. Actually to an untrained eye, their products and jewelry are the same as real gold. It really is a gift to people who cannot afford the real gold but want a good quality "gold" item. Their goods are well presented and do not tarnish quickly. They are reputable and do not mislead people. Love their products!
Helpful (0)
|Replies (0)PD
Premilla D
1 reviews | Active since Jan 2020
29 Sept 2019, 10:37
Classy Gold Plated Jewelry!
A brilliant concept. What great gifts at phenomenal prices. Actually to an untrained eye, their products and jewelry are the same as real gold. It really is a gift to people who cannot afford the real gold but want a good quality "gold" item. Their goods are well presented and do not tarnish quickly. They are reputable and do not mislead people. Love their products!
0
Replies (0)UP
U.. P..
1 reviews | Active since Jan 2020
2 Jan 2019, 15:51
DO NOT PURCHASE OR HAVE ANYTHING DONE AT TOUCH OF GOLD
DO NOT GET ANYTHING DONE AT THIS CHEAP STORE. I went in to get a battery done on my expensive watch, only to have to go back because it kept stopping and starting. The girl at the store said the battery was fine and then tried closing my watch. Which seemed like a huge problem. After the 1st attempt I leave only for the watch for open again. ***. This is a R4000 watch. The two idiots working there, who are uneducated for the job, tried again and then left a scratches and a dent on the back face. This watch was only opened twice by this store. Tried contacting the manager, but to no avail. I wasn't surprised. Do not purchase or have anything done to your jewelry at this store. It's cheap for a reason.
Helpful (0)
|Replies (0)UP
U.. P..
1 reviews | Active since Jan 2020
2 Jan 2019, 15:51
DO NOT PURCHASE OR HAVE ANYTHING DONE AT TOUCH OF GOLD
DO NOT GET ANYTHING DONE AT THIS CHEAP STORE. I went in to get a battery done on my expensive watch, only to have to go back because it kept stopping and starting. The girl at the store said the battery was fine and then tried closing my watch. Which seemed like a huge problem. After the 1st attempt I leave only for the watch for open again. ***. This is a R4000 watch. The two idiots working there, who are uneducated for the job, tried again and then left a scratches and a dent on the back face. This watch was only opened twice by this store. Tried contacting the manager, but to no avail. I wasn't surprised. Do not purchase or have anything done to your jewelry at this store. It's cheap for a reason.
0
Replies (0)