Touchdown Group
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Touchdown Group
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAL
MP
Michiel P
1 reviews | Active since Feb 2019
8 Oct 2025, 13:58
WARNING: Misleading Listings, No Accountability – Touch Down Africa, Booking.com & Dunkeld Country Estate
I am writing this complaint to warn other South African families and travelers about the dishonest and ********* practices I experienced when booking a weekend away through Booking.com, handled by Touch Down Africa, and hosted at Dunkeld Country Estate in Dullstroom. What was promised: A peaceful, family-friendly unit with a bath, putt-putt course, and cozy amenities Clear and honest photos of the actual unit being booked A smooth booking experience with trusted agents and reputable platforms What actually happened: The unit had no bath, despite booking based on photos that clearly showed one There was no upstairs toilet, despite travelling with a pregnant wife and 18-month-old baby The bedrooms had no heaters, and the unit was ice cold (no safety screen on the fireplace, either) The listing used 72 generic photos, pulling from various units and amenities — highly misleading We were subjected to delay tactics, emotional pressure, and no meaningful support from: Touch Down Africa, the so-called “agent” — refused to take responsibility Dunkeld reception, who were polite but simply passed the buck Booking.com, whose platform continues to host confusing, bundled listings with no unit-specific clarity Instead of support, we got: Endless back-and-forth phone calls Empty promises of "looking into it" Pressure to make a rushed decision (“we’re filling up, you must act now”) A cold shoulder when asking for a reasonable refund or cancellation We had no choice but to leave the premises and scramble for new accommodation — food, medication, a heater, and calm for our child. Our wedding anniversary weekend was completely derailed. My warning to others: Do NOT trust the photos on Touch Down Africa's listings — they combine images from various units to make everything look better Do NOT expect Booking.com to protect you — their system favors the agent and host Do NOT assume Dunkeld Country Estate will assist — they’ll refer you back to the agent, leaving you stranded There’s a pattern here: mislead the customer, deflect accountability, then pressure them into paying more or settling. What I want: I am pursuing a full refund and I’m sharing this story to protect others from being exploited by this trio of companies. Until this is resolved, I will continue escalating across consumer platforms, social media, and review sites.
Helpful (0)
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Michiel P
1 reviews | Active since Feb 2019
8 Oct 2025, 13:58
WARNING: Misleading Listings, No Accountability – Touch Down Africa, Booking.com & Dunkeld Country Estate
I am writing this complaint to warn other South African families and travelers about the dishonest and ********* practices I experienced when booking a weekend away through Booking.com, handled by Touch Down Africa, and hosted at Dunkeld Country Estate in Dullstroom. What was promised: A peaceful, family-friendly unit with a bath, putt-putt course, and cozy amenities Clear and honest photos of the actual unit being booked A smooth booking experience with trusted agents and reputable platforms What actually happened: The unit had no bath, despite booking based on photos that clearly showed one There was no upstairs toilet, despite travelling with a pregnant wife and 18-month-old baby The bedrooms had no heaters, and the unit was ice cold (no safety screen on the fireplace, either) The listing used 72 generic photos, pulling from various units and amenities — highly misleading We were subjected to delay tactics, emotional pressure, and no meaningful support from: Touch Down Africa, the so-called “agent” — refused to take responsibility Dunkeld reception, who were polite but simply passed the buck Booking.com, whose platform continues to host confusing, bundled listings with no unit-specific clarity Instead of support, we got: Endless back-and-forth phone calls Empty promises of "looking into it" Pressure to make a rushed decision (“we’re filling up, you must act now”) A cold shoulder when asking for a reasonable refund or cancellation We had no choice but to leave the premises and scramble for new accommodation — food, medication, a heater, and calm for our child. Our wedding anniversary weekend was completely derailed. My warning to others: Do NOT trust the photos on Touch Down Africa's listings — they combine images from various units to make everything look better Do NOT expect Booking.com to protect you — their system favors the agent and host Do NOT assume Dunkeld Country Estate will assist — they’ll refer you back to the agent, leaving you stranded There’s a pattern here: mislead the customer, deflect accountability, then pressure them into paying more or settling. What I want: I am pursuing a full refund and I’m sharing this story to protect others from being exploited by this trio of companies. Until this is resolved, I will continue escalating across consumer platforms, social media, and review sites.
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