Toughees online store zero customer service

Please save yourself from this nonsense store with bad customer care. I purchased school shoes on the 09/01/2026 its the 16/01/2026 shoes are nowhere the pargo delivery service with their tracking system it’s ******* and clueless workers when I phoned them on the 15/01/2026 to track parcel they told me the using Skynet courier which I have no info about and themselves cannot access them to trace the parcel. Online the parcel track info it says they failed to deliver because no contact on the parcel. If you want to purchased these weak shoes try in store rather then online.