Theft and no business but Tourism grading council refuses grading

I paid my money in the beginning of the year before lockdown in good faith while awaiting my grading... Then lockdown occurred.. So eventually the grading assessor came and suddenly after having had 4 star grading since 2009 these characters decided to not give me a grading even thought I requested an extension as they suddenly decided we needed to waste money on two arbitrary items ie glass shower doors and a USB plugs... They then decided I didn't send my request through soon enough so instead of changing to a 3 star they just refused to grade so I'm now not only out of pocket to the tune of R3500 that I my opinion is theft theyi have no grading... Oh and there is no tourism in SA and there are hardly any business travelers so how are we expected to do upgrades WITHOUT INCOME WHICH WE HAVE NOT HAD SINCE LOCKDOWN????? very unimpressed with TGSA and I hope they go under as well