Bad Customer Service from Town lodge Mbombela

I booked a reservation for the 21st of September at Town lodge through Agoda and received booking confirmation to my surprise, when i arrived at the hotel i was told it was fully booked, long story short when i request for my refund through agoda or Town lodge im not being entertained the only fair thing that these two organisations should do is to refund me my money! Never ever use these two platforms they lack service!